Email Problem

  • 0
  • 1
  • Problem
  • Updated 10 months ago
  • In Progress
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Archived

Drew, I added a new email account to my customautosbytim.com account and all seems normal....however I can only send, not receive.


Thanks 

Photo of Martin

Martin

  • 5,340 Points 5k badge 2x thumb

Posted 10 months ago

  • 0
  • 1
Photo of Drew N

Drew N, Community Manager

  • 257,384 Points 100k badge 2x thumb
What is the address? It can take a few hours before the address is fully propagated. When did you add it?
Photo of Martin

Martin

  • 5,340 Points 5k badge 2x thumb
Around noon CST I think? KIM@customautosbytim.com
Photo of Drew N

Drew N, Community Manager

  • 257,230 Points 100k badge 2x thumb
Martin, that domain has a mixture of our old mail DNS records and Google Suite MX records. Are there other emails on that domain? Are they working? If so, they will be at Google.
Photo of Martin

Martin

  • 5,340 Points 5k badge 2x thumb
That makes sense, I will have to check it out. Thanks
Photo of Drew N

Drew N, Community Manager

  • 257,230 Points 100k badge 2x thumb
You'll want to clear up those records to avoid any issues. If they want Google, then get rid of the old Homestead record. If they want Homestead mail, we need to get rid of the Google records and reset the rest to our newer mail records.

This conversation is no longer open for comments or replies.