email on outlook app

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My work email disappeared from the app. Can not add the email account back on the app. 
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JESSE8394

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Posted 1 year ago

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Elyzabeth , Official Rep

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Hello,

What happens when you try to add your email in Outlook?
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JESSE8394

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I get a error message that says: Unable to log in. Please check your email address and password and try again. 

I tried reentering the password multiple times. It still does not work.
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Elyzabeth , Official Rep

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I would recommend you delete everything and re-enter the information. Please be sure to use the full email address as the user name. I just tested logging in on my end and had no trouble.
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JESSE8394

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Removed and re-added on desktop with no issues. It just will not work on iphone app.
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JESSE8394

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Also no issues logging in to roundcube.
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Elyzabeth , Official Rep

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Does it ask for the email and password for both the incoming and outgoing server? If it says option, you still should put the information in. I have seen this issue on iPhones.
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JESSE8394

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Elyzabeth , Official Rep

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You should delete the colon after the IMAP hostname
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JESSE8394

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Tried with and without port numbers
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JESSE8394

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Tried. Still not working

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Elyzabeth , Official Rep

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Unfortunately, this seems like something specific to your phone. You are able to log in through Roundcube, your desktop Outlook, and I am able to log in via my Android phone. This lets us know that there are no issues with the account. I might recommend you contact Apple support so they can try to see what specifically on the phone is causing this to not work.
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Elyzabeth , Official Rep

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I also just tested connecting this email to my coworkers iPhone. They don't have the Outlook app on their phone, but I just added it as a regular IMAP account under Settings > Accounts and it worked perfectly. You can definitely try setting it up like this.
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JESSE8394

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Yes. I got that to work. Just having issues with Outlook app

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