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My email stopped working this morning. I note it's been swtiched to ROUND CUBE. It is not working via Outlook but also not on the web version either. My quota is at 25% What could the problem be?
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264 Points
Posted 2 years ago
Brian4612, Champion
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32,244 Points
Drew N, Community Manager
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259,198 Points
Is it all email addresses? Are you able to use Roundcube to send/receive. I had a customer earlier that had recently receive an update to Outlook and said he had to reboot to get it working.
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264 Points
The other email is not sending or receiving either.
Drew N, Community Manager
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259,198 Points
I am sorry. I show 3 email addresses, but also found the issue. Please read the topic below and follow the instructions.https://community.homestead.com/homes...
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264 Points
Thank you....that makes sense. Any idea how long they take to restore it?
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264 Points
NVM, when I read to the very bottom it tells me! Thanks so much for the info and help.
Drew N, Community Manager
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259,198 Points
Did you have access to the email address that was on there? If so, you should get a verification message. That is the quickest way. If you did not, then you will need to email our compliance department. Include a copy of a government issued color id(driver's license) that has the same address as the domain contact info.
