Email NOT WORKING-

  • 0
  • 1
  • Question
  • Updated 2 years ago
  • Answered
  • 0
  • 1
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Archived

My email stopped working this morning.  I note it's been swtiched to ROUND CUBE. It is not working via Outlook but also not on the web version either. My quota is at 25% What could the problem be?
Photo of kathy4622

kathy4622

  • 264 Points 250 badge 2x thumb

Posted 2 years ago

  • 0
  • 1
2 years ago
Photo of Brian4612

Brian4612, Champion

  • 32,264 Points 20k badge 2x thumb
HI Kathy, Roundcube was announced a few months back but quite a few customers have stated they didn't get any email regarding the transfer. Log into your mail via your Homestead account and check all the folders(including any down arrows next to folders) sent items folder are from your previous OX mail. GO through them all, delete what you do not want and finally empty the trash by highlighting the folder and then click on the gear icon at the bottom and choose empty folder. As for outlook not working, the settings should all be the same as far as I know but one of the tech guys should be around in here so may be able to check for you.
2 years ago
Photo of Drew N

Drew N, Alum

  • 262,796 Points 100k badge 2x thumb
Is it all email addresses? Are you able to use Roundcube to send/receive. I had a customer earlier that had recently receive an update to Outlook and said he had to reboot to get it working.
View previous…
2017-04-07T22:14:54+00:00
Photo of kathy4622

kathy4622

  • 264 Points 250 badge 2x thumb
The other email is not sending or receiving either.  
2017-04-07T22:17:38+00:00
Photo of Drew N

Drew N, Alum

  • 262,796 Points 100k badge 2x thumb
I am sorry. I show 3 email addresses, but also found the issue. Please read the topic below and follow the instructions.https://community.homestead.com/homes...
2017-04-07T22:25:01+00:00
Photo of kathy4622

kathy4622

  • 264 Points 250 badge 2x thumb
Thank you....that makes sense.  Any idea how long they take to restore it? 
2017-04-07T22:26:12+00:00
Photo of kathy4622

kathy4622

  • 264 Points 250 badge 2x thumb
NVM, when I read to the very bottom it tells me!  Thanks so much for the info and help.
2017-04-07T22:27:39+00:00
Photo of Drew N

Drew N, Alum

  • 262,796 Points 100k badge 2x thumb
Did you have access to the email address that was on there? If so, you should get a verification message. That is the quickest way. If you did not, then you will need to email our compliance department. Include a copy of a government issued color id(driver's license) that has the same address as the domain contact info.

This conversation is no longer open for comments or replies.

  • 0
  • 1

Powered by Get Satisfaction