Archived and Closed
This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Resolved
We are aware of the privacy error received when connecting to https://emailmg.homestead.com/roundcube/ or via a mail client program. We are working to resolve this issue as soon as possible. We will post updates as soon as they are received.
6:50 MST: The email system is still operating, but there is a problem with the renewed certificate. It is being investigated. Email is still accessible, though not secure at this time.
7:45am MST: Issue resolved for Webmail. We are continuing to work on the SMTP and IMAP/POP servers
9:03am MST: This issue has been resolved, Webmail, SMTP, and IMAP/POP servers are online. If you continue to have trouble with devices connected thru IMAP/POP/SMTP, close your application and open it back up
6:50 MST: The email system is still operating, but there is a problem with the renewed certificate. It is being investigated. Email is still accessible, though not secure at this time.
7:45am MST: Issue resolved for Webmail. We are continuing to work on the SMTP and IMAP/POP servers
9:03am MST: This issue has been resolved, Webmail, SMTP, and IMAP/POP servers are online. If you continue to have trouble with devices connected thru IMAP/POP/SMTP, close your application and open it back up
Drew N, Alum
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262,816 Points
Posted 8 months ago
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192 Points
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190 Points
This reply was created from a merged topic originally titled Since yesterday evening, my business email is down..
Since yesterday evening, my business email is down. It says the connection is not private and that your certificate expired on 4/11/19. This is my BUSINESS email and I'm on it all day long. I need this resolved right away, because I can't do business without my email. It says the same thing on my cell phone, as well as desktop and laptop. And even when I go to homestead.com and try to log into webmail on your site, it still does the same thing. PLEASE HELP RIGHT AWAY!!
Since yesterday evening, my business email is down. It says the connection is not private and that your certificate expired on 4/11/19. This is my BUSINESS email and I'm on it all day long. I need this resolved right away, because I can't do business without my email. It says the same thing on my cell phone, as well as desktop and laptop. And even when I go to homestead.com and try to log into webmail on your site, it still does the same thing. PLEASE HELP RIGHT AWAY!!
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94 Points
In the same boat as well. Ready to move my business
Has anyone actually spoke with someone yet with an estimated time when this will be resolved? I am in the same boat and not having access to my email for this many hours is HORRIBLE business.
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580 Points
I just spoke to a rep. This is the oversight of one employee - assuming he/she is now a former employee. The problem is expected to be fixed within the hour.
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506 Points
Still not working!
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132 Points
email is still not secure!
Elyzabeth , Official Rep
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44,918 Points
For anyone who is still experiencing this issue, it largely seems to be iPhones.
To fix this, please follow these instructions:
1. Go to Settings
2. In settings, find 'Passwords & Accounts'
3. Find the email not working and click on the account
4. Click account again
5. Click advanced and make sure 'Use SSL' is turned on after checking server settings for accuracy. Kill mail app and reload. If this doesn't fix it, repeat steps 1-5 and move on to Step 6.
6. Find the SMTP outgoing mail server and tap into it
7. Delete any older outgoing servers by clicking in any that are active and deleting them. (Delete Server would be in red if tied to the corresponding email account you're in)
8. Add a new outgoing server and you will receive check marks
Otherwise, you need to DELETE and RE-ENTER the settings in your mail app (don't just look at them to see whether they are correct or not)
There has not been a single person who has talked to support who was not able to get their email working after trying all of these steps, which means that this is a caching issue at this point. The certificate error was resolved on Friday
To fix this, please follow these instructions:
1. Go to Settings
2. In settings, find 'Passwords & Accounts'
3. Find the email not working and click on the account
4. Click account again
5. Click advanced and make sure 'Use SSL' is turned on after checking server settings for accuracy. Kill mail app and reload. If this doesn't fix it, repeat steps 1-5 and move on to Step 6.
6. Find the SMTP outgoing mail server and tap into it
7. Delete any older outgoing servers by clicking in any that are active and deleting them. (Delete Server would be in red if tied to the corresponding email account you're in)
8. Add a new outgoing server and you will receive check marks
Otherwise, you need to DELETE and RE-ENTER the settings in your mail app (don't just look at them to see whether they are correct or not)
There has not been a single person who has talked to support who was not able to get their email working after trying all of these steps, which means that this is a caching issue at this point. The certificate error was resolved on Friday
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322 Points
This reply was created from a merged topic originally titled Cannot verify server identity error message on iphone.
Error message apears on iphone saying the identity of "imap,homestead.com" cannot be verified by mail. How do I correct this?
Error message apears on iphone saying the identity of "imap,homestead.com" cannot be verified by mail. How do I correct this?
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82 Points
Yep me too...same message and it's blowing up my phone as it keeps popping up...had to delete that account....Needs FIXED ASAP
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194 Points
Yes, me as well...Sucks! Keep reappearing every 3 seconds
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182 Points
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100 Points
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276 Points
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462 Points
This reply was created from a merged topic originally titled PROBLEM WITH YOUR CERTIFICATE.
Since yesterday evening, my business email is down. It says the connection is not private and that your certificate expired on 4/11/19. This is my BUSINESS email and I'm on it all day long. I need this resolved right away, because I can't do business without my email. It says the same thing on my cell phone, as well as desktop and laptop. And even when I go to homestead.com and try to log into webmail on your site, it still does the same thing. PLEASE HELP RIGHT AWAY!!
Since yesterday evening, my business email is down. It says the connection is not private and that your certificate expired on 4/11/19. This is my BUSINESS email and I'm on it all day long. I need this resolved right away, because I can't do business without my email. It says the same thing on my cell phone, as well as desktop and laptop. And even when I go to homestead.com and try to log into webmail on your site, it still does the same thing. PLEASE HELP RIGHT AWAY!!
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80 Points
I am in the SAME boat.... it is beyond frustrating... as it is my lifeline to work
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440 Points
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228 Points
This reply was created from a merged topic originally titled Expired Certificate Warning.
I am getting this page warning on every browser and every computer/phone when I want to login to my e-mail account.
I am getting this page warning on every browser and every computer/phone when I want to login to my e-mail account.
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270 Points
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252 Points
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162 Points
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264 Points
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102 Points
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258 Points
I've have been receiving these e-mails, that went straight to our spam box , addressed from me to me, that was supposedly from the hacker, saying that they have all my info, password, and asking for money. Never paid much attention to it, but now I wonder if this is related.
(Edited)
Elyzabeth , Official Rep
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44,918 Points
That is a common phishing scam and is unrelated to this problem.
The email issue is not resolved at this point.
The email issue is not resolved at this point.
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174 Points
I too have been receiving scam emails which have appeared to be from me to me, These scam emails are very malicious in nature and threaten to send out phony info on me to all in my contacts if I don’t pay up. “Extortion” I believe is the legal term. Anyway I always delete these emails. They go to my spam folder but I’d rather not even have to deal with them. It’s kind of amusing but it’s getting annoying. How can I set a filter in my mail box?
Elyzabeth , Official Rep
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44,918 Points
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174 Points
Thank you for your help! I know you guys got slammed over this unverified server thing. I for one appreciate your what you do. Keep up the good work! Again thank you!
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84 Points
My Website and Emails are not working. Still saying domain now found. Email is getting kicked back to sender and saying "Your message couldn't be delivered. The Domain Name System (DNS) reported that the recipient's domain does not exist."
Elyzabeth , Official Rep
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44,918 Points
Thank you Sally. I appreciate your understanding.
For anyone who is still experiencing this issue, it largely seems to be iPhones.
To fix this, please follow these instructions:
1. Go to Settings
2. In settings, find 'Passwords & Accounts'
3. Find the email not working and click on the account
4. Click account again
5. Click advanced and make sure 'Use SSL' is turned on after checking server settings for accuracy. Kill mail app and reload. If this doesn't fix it, repeat steps 1-5 and move on to Step 6.
6. Find the SMTP outgoing mail server and tap into it
7. Delete any older outgoing servers by clicking in any that are active and deleting them. (Delete Server would be in red if tied to the corresponding email account you're in)
8. Add a new outgoing server and you will receive check marks
Otherwise, you need to DELETE and RE-ENTER the settings in your mail app (don't just look at them to see whether they are correct or not)
There has not been a single person who has talked to support who was not able to get their email working after trying all of these steps, which means that this is a caching issue at this point. The certificate error was resolved on Friday
For anyone who is still experiencing this issue, it largely seems to be iPhones.
To fix this, please follow these instructions:
1. Go to Settings
2. In settings, find 'Passwords & Accounts'
3. Find the email not working and click on the account
4. Click account again
5. Click advanced and make sure 'Use SSL' is turned on after checking server settings for accuracy. Kill mail app and reload. If this doesn't fix it, repeat steps 1-5 and move on to Step 6.
6. Find the SMTP outgoing mail server and tap into it
7. Delete any older outgoing servers by clicking in any that are active and deleting them. (Delete Server would be in red if tied to the corresponding email account you're in)
8. Add a new outgoing server and you will receive check marks
Otherwise, you need to DELETE and RE-ENTER the settings in your mail app (don't just look at them to see whether they are correct or not)
There has not been a single person who has talked to support who was not able to get their email working after trying all of these steps, which means that this is a caching issue at this point. The certificate error was resolved on Friday
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258 Points
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112 Points
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102 Points
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174 Points
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258 Points
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80 Points
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102 Points
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352 Points
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80 Points
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150 Points
Broderick0457
Carmen5364
Elsie1376
Please confirm
Art7340
Andrea8922
Jeffrey7966
2. What corrected the issue
3. What corrective action is to be taken in the future
4. How can we be better informed of the above
5. What after hour contact can be made for similar issues in the future
Thank you!
Deanna9161
Mark2882
Timothy6567
Timothy6567
Tami0716
Penni-Peggi4717
Timothy6567
debbie1046
Elyzabeth , Official Rep
Elyzabeth , Official Rep
1) The Homestead SSL certificate expired, and the new certificate was not configured for email.
2) Customer passwords or emails were not compromised.
3) The new SSL certificate was deployed to the email platform. These servers will be monitored moving forward to ensure this is not an issue in the future
4) Phone support is available Monday-Friday from 6:00 AM to 5:00 PM MST, however, our engineering team is on-call 24/7 to fix any issue that may arise as soon as possible.
Timothy6567
Karen0815
Elyzabeth , Official Rep
If you look at the settings in the article that I posted above, you should not be using pop.<yourdomain>, you should be using pop.homestead.com
Please go through your email settings, delete the current content, and replace with the settings provided in the article I posted above.
Timothy6567, are you using an iPhone?
Timothy6567
Karen0815
Karen0815
Clara5351
Elyzabeth , Official Rep
Timothy6567, the reason I asked is because we have seen some customers using iPhone reporting this issue still. For some, restarting the whole phone fixed the issue, but for others, it seems to be caching. To fix this, you would need to delete the SMTP server connected to your email from your settings. Then, reconfigure the email.
Timothy6567
Elyzabeth , Official Rep
Elyzabeth , Official Rep
The number for support is 1-800-710-1998. Our engineering team does not provide direct customer support, so this is not someone you would ever be in contact with. They monitor our systems and resolve issues on our end.
Deanna9161
Elyzabeth , Official Rep
Timothy6567
Alice6364
Karen6770
Jesse0544
Alice6364
Andy5646
Jesse0544
Sheila6044
Alice6364
Alice6364
Deanna9161
Elyzabeth , Official Rep
For anyone who is still experiencing this issue, it largely seems to be iPhones.
To fix this, please follow these instructions:
1. Go to Settings
2. In settings, find 'Passwords & Accounts'
3. Find the email not working and click on the account
4. Click account again
5. Click advanced and make sure 'Use SSL' is turned on after checking server settings for accuracy. Kill mail app and reload. If this doesn't fix it, repeat steps 1-5 and move on to Step 6.
6. Find the SMTP outgoing mail server and tap into it
7. Delete any older outgoing servers by clicking in any that are active and deleting them. (Delete Server would be in red if tied to the corresponding email account you're in)
8. Add a new outgoing server and you will receive check marks
Otherwise, you need to DELETE and RE-ENTER the settings in your mail app (don't just look at them to see whether they are correct or not)
Clara5351
Elyzabeth , Official Rep
There have been many responses on this question, so you may not have seen my response to you on Friday. I did provide the direct number to reach Tech Support:
1-800-710-1998
For this reason, if you are experiencing an issue, I recommend not responding under someone else's comment, but creating your own comment or post, so that I may directly respond to you and you don't have to wade through dozens of other comments to find the response I gave to you.
The number you called is a sales number to speak to someone about design or SEO services.
Sheila6044
Elyzabeth , Official Rep
Clara5351
Elyzabeth , Official Rep
If you do not care about this, you can simply disregard it. It doesn't change anything with your account.