Email login 4/12/2019

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  • Problem
  • Updated 8 months ago
  • Not a Problem
  • (Edited)
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Resolved

We are aware of the privacy error received when connecting to https://emailmg.homestead.com/roundcube/ or via a mail client program. We are working to resolve this issue as soon as possible.  We will post updates as soon as they are received.

6:50 MST: The email system is still operating, but there is a problem with the renewed certificate. It is being investigated. Email is still accessible, though not secure at this time.

7:45am MST: Issue resolved for Webmail. We are continuing to work on the SMTP and IMAP/POP servers

9:03am MST: This issue has been resolved, Webmail, SMTP, and IMAP/POP servers are online. If you continue to have trouble with devices connected thru IMAP/POP/SMTP, close your application and open it back up
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Drew N, Alum

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Posted 8 months ago

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Amy2847

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This reply was created from a merged topic originally titled I tried to log in to my email and it says that the connection is not private. Th....

I tried to log in to my email and it says that the connection is not private. That the certificate expired one day ago. Is anyone else getting this? or has my account been hacked?
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Elyzabeth , Official Rep

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Clara5351,

There have been many responses on this question, so you may not have seen my response to you on Friday. I did provide the direct number to reach Tech Support:
1-800-710-1998

For this reason, if you are experiencing an issue, I recommend not responding under someone else's comment, but creating your own comment or post, so that I may directly respond to you and you don't have to wade through dozens of other comments to find the response I gave to you.

The number you called is a sales number to speak to someone about design or SEO services.
(Edited)
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Sheila6044

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I tried following the steps given by Elizabeth, but on my iPhone, I was unable to delete the SMTP server.  I ended up deleting my business email account from my phone and then set it back up.  Now it seems to be working correctly.
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Elyzabeth , Official Rep

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I am glad you were able to get it working. I do recommend everyone try all steps before deleting email to get this working, because some people will permanently lose emails that were stored in their email client.
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Clara5351

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Elyzabeth, Thank you for the phone number. Yes, your responses get buried in multitude of conversations as my own individual post got merged with all the others relating to this issue. My other email in box got flooded with 100s of posts re this thread. And I also won badges!!?? For posting my complaints?! What do I want Homestead badges for?
(Edited)
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Elyzabeth , Official Rep

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The system automatically gives out badges for participating in Community, regardless whether the topic is positive or negative. We encourage people to interact in Community. People who interact a lot become a Community Champion.

If you do not care about this, you can simply disregard it. It doesn't change anything with your account.
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mhenry19819494

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This reply was created from a merged topic originally titled Since yesterday evening, my business email is down..

Since yesterday evening, my business email is down. It says the connection is not private and that your certificate expired on 4/11/19. This is my BUSINESS email and I'm on it all day long. I need this resolved right away, because I can't do business without my email. It says the same thing on my cell phone, as well as desktop and laptop. And even when I go to homestead.com and try to log into webmail on your site, it still does the same thing. PLEASE HELP RIGHT AWAY!!
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Ashley2386

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Has anyone actually spoke with someone yet with an estimated time when this will be resolved?  I am in the same boat and not having access to my email for this many hours is HORRIBLE business.
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Jennifer3209

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I just spoke to a rep. This is the oversight of one employee - assuming he/she is now a former employee. The problem is expected to be fixed within the hour.
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Alice6364

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Still not working!
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Linda6216

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email is still not secure!
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Elyzabeth , Official Rep

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For anyone who is still experiencing this issue, it largely seems to be iPhones.
To fix this, please follow these instructions:

1. Go to Settings
2. In settings, find 'Passwords & Accounts'
3. Find the email not working and click on the account
4. Click account again
5. Click advanced and make sure 'Use SSL' is turned on after checking server settings for accuracy. Kill mail app and reload. If this doesn't fix it, repeat steps 1-5 and move on to Step 6.
6. Find the SMTP outgoing mail server and tap into it
7. Delete any older outgoing servers by clicking in any that are active and deleting them. (Delete Server would be in red if tied to the corresponding email account you're in)
8. Add a new outgoing server and you will receive check marks

Otherwise, you need to DELETE and RE-ENTER the settings in your mail app (don't just look at them to see whether they are correct or not)
There has not been a single person who has talked to support who was not able to get their email working after trying all of these steps, which means that this is a caching issue at this point. The certificate error was resolved on Friday
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Katie 7535

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This reply was created from a merged topic originally titled Cannot verify server identity error message on iphone.

Error message apears on iphone saying the identity of "imap,homestead.com" cannot be verified by mail. How do I correct this?
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John9895

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Yep me too...same message and it's blowing up my phone as it keeps popping up...had to delete that account....Needs FIXED ASAP
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LORRIN2493

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Yes, me as well...Sucks!  Keep reappearing every 3 seconds
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Tiffanyoga

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This reply was created from a merged topic originally titled Cannot Verify Server Identity. No emails are coming through. The Certificate has ....

Cannot verify server identity. The certificate has expired?? I cannot send/receive emails and this is my work email. Please resolve asap. 
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Pam1770

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This reply was created from a merged topic originally titled Your server certificate has expired?? Please fix this problem. Your community p....
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Beth7976

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This reply was created from a merged topic originally titled Your connection is not private .Certificate expired..

Your connection is not private Attackers might be trying to steal your information from emailmg.homestead.com (for example, passwords, messages, or credit cards). Learn more NET::ERR_CERT_DATE_INVALID Help improve Safe Browsing by sending some system information and page content to Google. Privacy policy
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Sherri3496

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This reply was created from a merged topic originally titled PROBLEM WITH YOUR CERTIFICATE.

Since yesterday evening, my business email is down.  It says the connection is not private and that your certificate expired on 4/11/19.  This is my BUSINESS email and I'm on it all day long.  I need this resolved right away, because I can't do business without my email.  It says the same thing on my cell phone, as well as desktop and laptop.  And even when I go to homestead.com and try to log into webmail on your site, it still does the same thing.  PLEASE HELP RIGHT AWAY!!
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DeAnne9885

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I am in the SAME boat.... it is beyond frustrating... as it is my lifeline to work
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Scotti9239

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This reply was created from a merged topic originally titled Cannot verify server idenity... HOMESTEAD'S certificate expired 4/11/19 !!!!!! t....

MESSAGE"  CAN NOT VERIFY SERVER IDENITY... HOMESTEAD'S CERTIFICATE EXPIRED !
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Alan1755

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This reply was created from a merged topic originally titled Expired Certificate Warning.

I am getting this page warning on every browser and every computer/phone when I want to login to my e-mail account.
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nicola8031

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This reply was created from a merged topic originally titled safety certificate expired!!.

Unbelievable how can you let this expire currently unable to conduct any business. Please have the decency to give out some information.
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tanjaperalta1342

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This reply was created from a merged topic originally titled YOUR CERTIFICATE HAS EXPIRED!!.

I need this resolved to do business, what is the hold up? Looking pretty unprofessional right now.
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Michelle1123

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This reply was created from a merged topic originally titled problem with certificate.

EXPIRED CERTIFICATE!!!!!  WHEN CAN WE EXPECT THIS TO BE RESOLVED?
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Clara5351

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This reply was created from a merged topic originally titled Certificate expired, lots of posts of people with same problem, no answers from H....

Seems the whole "community"  has the same email security certificate problem. Have not seen a solution from the community. We need a Homestead technician, but I cannot find a phone number or chat or email. I feel they are not even aware of the problem and the community is left wallowing in our misery.
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Bill6987

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This reply was created from a merged topic originally titled "Cannot Verify..." appears to be an issue with IOS computers and mobile devices..

 I checked my site on a PC and no error messages & I was able to send & receive emails to my IMAP Homestead email accounts using Outlook. However, I'm getting that "unsecured..." warning when I attempt to retrieve emails through the Homestead web site.
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Joanna9587

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I've have been receiving these e-mails, that went straight to our spam box , addressed from me to me, that was supposedly from the hacker, saying that they have all my info, password, and asking for money. Never paid  much attention to it, but now I wonder if this is related.
(Edited)
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Sally8306

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I too have been receiving scam emails which have appeared to be from me to me, These scam emails are very malicious in nature and threaten to send out phony info on me to all in my contacts if I don’t pay up. “Extortion” I believe is the legal term. Anyway I always delete these emails. They go to my spam folder but I’d rather not even have to deal with them. It’s kind of amusing but it’s getting annoying. How can I set a filter in my mail box?
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Sally8306

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Thank you for your help! I know you guys got slammed over this unverified server thing. I for one appreciate your what you do. Keep up the good work! Again thank you!
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Jesse0544

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My Website and Emails are not working. Still saying domain now found. Email is getting kicked back to sender and saying "Your message couldn't be delivered. The Domain Name System (DNS) reported that the recipient's domain does not exist."
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Elyzabeth , Official Rep

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Thank you Sally. I appreciate your understanding.

For anyone who is still experiencing this issue, it largely seems to be iPhones.
To fix this, please follow these instructions:

1. Go to Settings
2. In settings, find 'Passwords & Accounts'
3. Find the email not working and click on the account
4. Click account again
5. Click advanced and make sure 'Use SSL' is turned on after checking server settings for accuracy. Kill mail app and reload. If this doesn't fix it, repeat steps 1-5 and move on to Step 6.
6. Find the SMTP outgoing mail server and tap into it
7. Delete any older outgoing servers by clicking in any that are active and deleting them. (Delete Server would be in red if tied to the corresponding email account you're in)
8. Add a new outgoing server and you will receive check marks

Otherwise, you need to DELETE and RE-ENTER the settings in your mail app (don't just look at them to see whether they are correct or not)
There has not been a single person who has talked to support who was not able to get their email working after trying all of these steps, which means that this is a caching issue at this point. The certificate error was resolved on Friday
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Joanna9587

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I have changed my e-mail password using homestaed site, and I was able to log in back to my e-mail, and read messages. However, it still shows insecure.
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Michelle5489

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This reply was created from a merged topic originally titled Fix needed ASAP!!! Your certificate expired. Mail not being received!!.

This server could not prove that it is emailmg.homestead.com; its security certificate expired yesterday.  Per phone the certificate expired at 7:59 pm EDT on April 11, 2019. 
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jennifer7638

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This reply was created from a merged topic originally titled Cannot Verify Server Identity.

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Sally8306

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This reply was created from a merged topic originally titled Certificate not verified issue.

I came to the website to post about a problem with “certificate not verified” issue and I see that it’s not just me . I need a fix fast! Where are you Homestead!
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Joanna9587

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This reply was created from a merged topic originally titled Expired certificate - fix.

To all those with this message about poping up every 10 second, and blocking your e-mail - I have changed my password on homestead site, and I am back in business. It still shows insecure connectin, but at least it works
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dawn3166

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This reply was created from a merged topic originally titled Has anyone actually talked to customer service about the certificate issue?? I a....

If anyone has more information and has talked to a Homestead representative, I'd love to hear what they had to say about this certificate issue.  Thanks for your help and shared thoughts and experiences!
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Ken

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This reply was created from a merged topic originally titled Email server is down.

Security error message states, "This site attempts to identify itself with invalid information."

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Peggy

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This reply was created from a merged topic originally titled Email is down.

System says the certificate has expired as of tonight at 7:00 pm. Warnings all over the place!
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Carmen8946

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This reply was created from a merged topic originally titled What is going on with the service?.

Getting the following warning: 

Your connection is not private Attackers might be trying to steal your information from emailmg.homestead.com (for example, passwords, messages, or credit cards). Learn more

NET::ERR_CERT_DATE_INVALID

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Keith1840

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This reply was created from a merged topic originally titled Great no emails, no business today. Apparently they don't monitor for problems 24....

Got up to no e-mail service this morning and see in the community reports up to 12 hours old???

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