email help

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email address at go daddy - having a blonde moment - wjm-financial is set up with your guys for the website builder  - I got the domain name from go daddy and am using there email service and paying for it- I just switched my nameservers on go daddy to you - is the email now not going to work?  
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Lori9932

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Posted 1 year ago

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Lori9932

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SRV Records: Find where to add an SRV record, and enter

also they are asking to change a bunch of records - is the above SRV even there to change?
thanks
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Elyzabeth , Official Rep

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Hello,

We do not support SRV records. You will need to ask them for an alternate method of connecting your email.
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Lori9932

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? ok - does that mean they can't use the office or you know there is another way to connect office?
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Bruce9843

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Not sure yet as I just made the other DNS changes GoDaddy recommended for Office365. They implied the SRV record is not mandatory for functionality and I am taking that at face value for now. Will post an update when I know for sure.
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Lori9932

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Appreciate this Bruce9843- Thank you
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Lori9932

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?? the site is live but it is still showing status "pending" - I would like to try to change the email to point to office 365 with godaddy

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Lori9932

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is there a phone number to call for support?
I can't believe I have to wait to get an answer to where to alter srv records?
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Bruce9843

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I called tech support at Homestead yesterday with same question about adding SRV record. Was informed that they do not support that record type therefore do not support Office 365 mail. My client is not happy and I do not know of any alternatives at this point.
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Bruce9843

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Latest from GoDaddy is that SRV record is "optional" and not mandatory to mail function.

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