email filter folder will disappear.

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I set up email filters for spam. I separate them by folders (to, from, subject, body etc).   Oddly for the last month or two suddenly one day one of my folders disappears.  At first I thought I was doing something wrong.

I just log on this morning with a ton of spam that I know should have been caught by my subject folder.  But it's no longer there.  It's gone.  

Any insight would be appreciated.
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MaryEllen9150

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Posted 1 year ago

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Elyzabeth , Official Rep

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Hello,

We have not had any reported issues with filters and I can't think of anything that would cause this. It is the sales@ email? I can definitely keep an eye on it over the next few weeks, to see if I can replicate what you are seeing.
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MaryEllen9150

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yes it's sales email   It's about the 4th time I've recreated the folders.  They just drop.

Thx for looking into.
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Elyzabeth , Official Rep

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And it is different filters or always the same one?
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MaryEllen9150

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Different ones. I've recreated them but it gets exhausting. It's also happened on another account I monitor on the same domain, to keep their emails down, so it's not my email specifically.

Maybe the limit is 4 folders?  And I do five? I'm not sure.   I'll recreate it again tomorrow.    

The filters work great, and they really keep down on spam. But it's necessary to create different folders because if you accidentally put a valid word in, it takes forever to find that word for a legitimate email account.
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Elyzabeth , Official Rep

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Ok I will keep an eye on this and see if I can replicate the issue.

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