Email contacts

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  • Updated 1 year ago
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Archived and Closed

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So apparently a new email platform was rolled out this week?  What happened to all of my contacts that I created?  The "address book" is blank.  Please help me retrieve my 200+ contacts that I had with the old version.
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julia9243

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Posted 1 year ago

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Jane9132

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My contacts transferred with only the email addresses - no names and only a few phone numbers and physical addresses.  I had to try to figure out who they were and many were lost!  I was told that I would have to manually input them - which I did for the ones I had recorded elsewhere. I am very disappointed in Homestead's handling of this which I consider very unprofessional.  As far as I am concerned, the new system is even worse than the old one.
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Drew N, Community Manager

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julia9243, your account has not yet been converted to the new email. It will come soon and the contacts should come over.
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julia9243

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This doesn't help me email the people I need to reach right now.  When is the conversion occurring?
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Drew N, Community Manager

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i do not have a date yet, but you should still be in the Open Xchange email. If you have contacts there, they should still be there. Log into your Homestead account and click the email tab and then log in to the email. Which program does it load and do you see the contacts?
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julia9243

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It says Roundtable Webmail.
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Drew N, Community Manager

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Your email has not yet been changed, so the contacts will not have been copied yet. I just logged in and it went to Open Xchange. for now, please log in at https://emailmg.homestead.com/ox6/ox....

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