Email box quota upgrades now available

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  • Announcement
  • Updated 3 weeks ago
  • (Edited)
At this time we are pleased to offer different email box quota options. You are welcome to post here or call support to assist with upgrades, but you are now able to complete this action yourself, from within your Homestead account. You can see how below.

Tier 1: 500 mb and 10,000 messages
Tier 2: 2 gb and 20,000 messages
Tier 3: 5 gb and 50,000 messages
Tier 4: 10 gb and 100,000 messages

Tier 1 is included with the mail box.
Tier 2 is $1 additional per month
Tier 3 is $2 additional per month
Tier 4 is $3 additional per month

1) Go to the email tab on your Homestead account and Manage my email account. If you have multiple domains, you will need to select the desired domain. Select the edit button to the right of the desired email address.


2) Select the desired upgrade size for your mail box and click save.


3) If you have an available upgrade the mailbox will be changed. If you do not, you will see the message below.


4) Click on Manage storage upgrades. Make your selections and click upgrade now. Once completed, you will be able to go back to the email tab and apply the purchased upgrades to your mailbox(s)
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Drew N, Community Manager

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Posted 1 year ago

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Fiona9126

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This reply was created from a merged topic originally titled senders getting "undeliverable" message saying "account does not exist".

Can you please assist with this problem?

senders getting "undeliverable" message saying "account does not exist"

The email address is admin@filoudesigns.com
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Drew N, Community Manager

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That seems to be a bad message. The mailbox is full however. You can upgrade the mailbox or delete some messages.
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Fiona9126

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There are no messages in this mailbox.  Please advise further to avoid error messages sent to people mailing to this address admin@filoudesigns.com
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Drew N, Community Manager

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Fiona9126, There are a few thousand in the trash. You must empty the trash. Click on trash and at the bottom click on the gear, then empty.
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Fiona9126

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Thank you for the advice!
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Elizabeth5472

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This reply was created from a merged topic originally titled How can I increase the amount of memory space on my email.
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Jeff3150

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I have Tier 1 currently and my billing@jlfloyd.com inbox has only 20 messages in it and I have 1 folder with 3 emails in it, yet I keep getting messages that I am 95% full.  Not sure what the issues is.  And I have emptied the trash bin as well which brought it to 93%.  Our other mailbox with you has thousands of emails in it and never gets an error message
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Drew N, Community Manager

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Jeff3150, look in your sent folder. Sort by size of email. You have some really huge messages with attachments in there.
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david2953

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Drew...how long does it take for the upgrade to take effect.  I upgraded one of my accounts davidd@csthousing.com and received a confirmation message but when I log into my account is still stays I am using 89% of my allowed storage?
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david2953

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Nevermind it just adjusted.  Thanks
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Ramone2313

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This reply was created from a merged topic originally titled How do I increase my email capacity-I'm at my limit?.
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twiggy

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HI Drew, I have done exactly as the instructions above indicate and yet I am not able to increase the email storage. Also I am already paying over $20 extra and wondering if I should just upgrade the package I am on. are you able to privately email me to lisa@the-staffroom.com in respect to pricing and what I need...please and thank you - Lisa
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Elyzabeth , Official Rep

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Hi Lisa,

I do need to continue to communicate with you through this forum, but in regard to your question: upgrading your package wouldn't affect your email storage. I'm sorry you were having trouble with that, but I can definitely add email storage on for you. Which storage option were you trying to add and to what address?
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twiggy

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I need to be able to keep my emails rather than having to delete my sents, trash and folders in order to obtain more data. Then what is the purpose in upgrading the email storage?
 
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Elyzabeth , Official Rep

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Right, I understand what you want, which is why I said I could add the email storage and asked which email it is for. The purpose of email storage is to prevent having to delete them. I just need to know what size you want to upgrade to and which email to apply it on.
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twiggy

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HI there, it is for lisa@the-staffroom.com and let's try the next one up...I thin kit is the 2g and what is the cost for that upgrade?? Can you also please have a look at the services we currently have and the package we are paying for. I think we are already paying for the larger storage and it was just never put on the email(s)? - thank you
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Elyzabeth , Official Rep

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With your current billing, you aren't paying for storage. You have the hosting, email, domains, and domain privacy. I will add the 2GB storage, which will add $1/month to the billing. I'll apply the storage upgrade to that email.
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twiggy

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thank you kindly, I did think that our email storage was at 2g already.
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Karen5446

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This reply was created from a merged topic originally titled increase email storage size.

How do I increase the storage size for my Inbox?
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Elyzabeth , Official Rep

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Hi Karen,

If you scroll up to the original post here, you'll see the instructions to upgrade email storage.