Email blocked, called support-very leary of respondant Quantom Solutions

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Your tech phone# listed as 24/7 is closed for the night. We had a problem today with emails not either being sent or being delivered. Sent 6 test emails to self with none coming through. Called a number listed on Homestead google listing. Got someone that said our computer had a worm and your company had blocked the email. On phone for several hours with tech doing diagnostics and then with a network security company called Quantom ( spelled with O) Solutions. Is this legit?
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Richard1746

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Posted 4 weeks ago

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themieleman, Champion

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The homestead staff can respond during business hours.
HELP
Hours of Operation for Live Support
Sales: 1-800-986-0958 (Support can also be contacted via this number)
Support: 1-800-710-1998
Mon-Fri: 6:00am - 5:00pm MST(No DST)
Sat-Sun: Closed
Our Community: We're here to help each other 24/7
Homestead Techs available Mon - Fri
Community Members - Available 24x7
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Drew N, Community Manager

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It looks like your domain had been flagged as spammy. I have cleared that flag so it should work now. I am not familiar with this company. We have a partnership with a payment processor called Quantum Gateway, but they would not have any type of technical support except for concerning credit card payments.
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Richard1746

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Why was it "flagged as spammy" and by whom?
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Drew N, Community Manager

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Our spam scanning service mostly flags things based on the actions of your recipients. If you have people marking you as spam, then eventually you will be flagged. In this case, as can happen, it looks like you got caught in a false positive. This is not common, but can and does happen sometimes.
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Richard1746

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This reply was created from a merged topic originally titled Email blocked, called support-very leary of respondant Quantom Solutions.

Your tech phone# listed as 24/7 is closed for the night. We had a problem today with emails not either being sent or being delivered. Sent 6 test emails to self with none coming through. Called a number listed on Homestead google listing. Got someone that said our computer had a worm and your company had blocked the email. On phone for several hours with tech doing diagnostics and then with a network security company called Quantom ( spelled with O) Solutions. Is this legit?
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Drew N, Community Manager

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I am sorry, but Homestead has never had 24/7 support. I do not know what this company is that you contacted or how it says Homestead. Can you tell me how you found this number?
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Richard1746

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This reply was created from a merged topic originally titled Emails were being blocked. Went to a website and got # supposedly for Homestead h....

Emails were being blocked. Went to a website and got # supposedly for Homestead help, and wound up talking to Viztec. They told us our computer had been infected with a worm called Foobface. We granted them access to the computer (probably a mistake right there), they appeared to fix things, but told us that for any future help that we needed to only call THEM. Ran a few test emails sent to myself. Some came through, others did not. Cost us $$$, and after concluding the conversation, we began feeling like we'd been ripped off. Can you tell us more about Viztec? Legit or not?

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