email and account service issues

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  • Updated 3 years ago
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I'm having email issues and my staff can't get into their email accounts. I also need to delete some email accounts we are no longer using/ change my monthly services. Can you please help?
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Leslie1525

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Posted 3 years ago

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Todd H, Social Media Specialist

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Hi Leslie1525, we can help you here, or you can always contact support at 1-800-710-1998.

I did refresh the email records, are you able to login to your email at emailmg.homestead.com?
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Leslie1525

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I am able to, but some of the staff is still having a problem. Maybe I should reset their passwords? I also need the POP info for the outlook. And one more thing, the account summary is still showing we have 12 email accounts. We only need 5. Sorry I wasn't more specific before.
(Edited)
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Todd H, Social Media Specialist

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I have seen in the past that a mail client will corrupt and re-adding the email to the device is ultimately needed. Here is a link to all of our email records to add as either IMAP or POP. If you want me to downgrade the amount of emails, I can certainly do that for you.
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Leslie1525

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Yes we would like to downgrade our account. We dont need any suite accounts and we only need 5 total email accounts for our now small staff.
Thank you
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Todd H, Social Media Specialist

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I have removed the additional email addons.
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yehuda2294

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Hi,

I'm also having similar problems with my email account. cannot login and cannot send any emails via the smtp server.

what's up? this has been going on for more than 12 hours already... it is just now that I've reached the conclusion that the problem is in the service itself and not on my side...

why is it that when something stops working on your side, you don't even send some notification or so... this would save me a lot of hussle.

So, what's the ETA for a resolution?

thanks.
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Todd H, Social Media Specialist

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I am able to login to the emails without any error. Can you login to Homestead.com and reset the password if necessary?
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DUSTYWEST

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why is it that when something stops working on your side, you don't even send some notification or so... this would save me a lot of hussle.

What a GREAT suggestion!
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Todd H, Social Media Specialist

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yehuda2294, I have looked further into the issue, and while I was able to load your inbox from our default mail client, I did see that the SMTP services were disabled because of spam behavior. It is recommended that you run a malware scan and then update your email password. Once your password has been updated, please let us know so we can re-enable the SMTP services.
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yehuda2294

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well, that explains things... did you send any notification about it? Can I get some more information about the behavior that you've been seeing? was my email account hijacked? 

I've updated the password, please enable the service again.
(Edited)
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Drew N, Alum

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You should have received a message. I am sorry if you did not. I have enabled SMTP for you.
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yehuda2294

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are you sure? seems like the issue is still occurring...
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Drew N, Alum

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It is enabled now. What exactly is happening?

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