ecommerce images not working

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Ecommerce says there are no images in the My Image Library. But when I try to upload an image (that I had uploaded before but now can't access) the image bounces back to computer and won't load. HELP! I'm trying to get my store ready 
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JohnPotter

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Posted 1 week ago

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Elyzabeth , Official Rep

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Hello,

When I log into the store editor and try to add an image for a product, I am able to see your previously uploaded images. Are you able to see these now or are you still experiencing this issue?
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JohnPotter

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Still an issue. My Library show "no images". Also, just tried to add photos to a new item~ Red, Black, & Tan Cup III and one of the images keeps loading wrong (on its side). I had this issue yesterday and was able to solve it by going into my personal photos on my computer, clicking the image I want so it is not in the ALL PHOTOS window but has it's own window. Then I could drag and drop it to the STORE upload. BUT today this does not work and some photos are loading on their side again! 
1. Still can not see MY LIBRARY photos
2. Some photos not loading properly. 
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Elyzabeth , Official Rep

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Hmm. What browser and device are you using? I am using Chrome on a laptop and could not replicate this issue. I can see the previously uploaded images in the "My Images" tab from the product editor.
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JohnPotter

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Still not working. Macbook Pro. Chrome. Just did a deep cache/cookie clean of my computer. I saw a flash of photos in 'My Images" and then it was gone. When I tried to click on it again no images. Also, when you see My Images file, are some of the images loaded incorrectly (sideways)? 
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JohnPotter

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Also, is there any other way to see my images I have uploaded either on the Websitebuilder or the Ecommerce Store? In the old Sitebuilder there was a file manager where one could go to see all photos. It now seems in Websitebuilder the only way to see images is to click on an image element as if one were going to add that to a page, then click change, then one has access to all images. 

AND, it seems that images uploaded the Ecommerce do not show up in Websitebuilder choices but the quick glimpse I got of Ecommerce images (before is glitched out) seemed to show all images from both programs. Is this correct?
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Elyzabeth , Official Rep

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OK, I'll put in a ticket to have this looked at.
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JohnPotter

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Thank you.