e-mail issue all the time

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  • Updated 6 years ago
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This conversation has been merged. Please reference the main conversation: What is the status of this ongoing email issue?

You are contently having issue with e-mail this is causing my company to losses money. If it isn’t issues receiving it is issues sending something has got to give or we will have no choice and change providers. We pay too much money to your company to have e-mail issues on a weekly to almost daily basses.
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Marco6472

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Posted 6 years ago

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Erik1431

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I go online to the help chat and all I get is canned responses such as this from "Marzooq H."

"We are experiencing an intermittent email service interruption at this time. We apologize for the inconvenience and are working to resolve the problem as soon as possible. Keep an eye on this link for a status update."

Apologies do not help. No person in India is going to resolve the problem with polite talk. I need the problem fixed. This costing me real money and it is happening regularly. Why can't a company that is in the business of providing email service provide that service reliably?
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Mike F., Alum

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Sorry for the issue with the email service. Our admins are working to get this resolved as quickly as possible. We do not have an ETA for this situation but we do understand the impact it may have on your business. If you need to get an email account up and running right away, you may consider this option. https://community.homestead.com/homes...
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michael8040

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Will the emails eventually make it to their destinations? Or do we have to resend?
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Mike F., Alum

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To be safe, you will probably want to resend. It does depend on how you are sending them as some applications make several attempts over a period of time, but then if it doesn't go through it will fail.
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Marco6472

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I would like to say thank you for taking the time to read my complaint and reply. But the issue is much bigger than just one or two e-mails not getting sent. It is that the Homestead e-mail servers are always going down do to upgrades or software or hardware issues which in turn ends up costing my company at times large amounts of money. We are a shipping company and 80% of our work load is done via e-mail and when our customers can’t reach out to us not knowing that their e-mail didn’t reach us to them they feel we let them down and they use someone else. This makes it very bad for business. So until Homestead can get back to a running stable and we can count on our customer to reach us and we can reach them I cannot with good conscience recommend Homestead as a host provider or continue to use Homestead.
If this next little fix of putting in a new server doesn’t fix the stability of e-mail traffic then my company will have no other choice but to look for a new provider. Now with that being said I was already told via a phone call by a Homestead rep that I should go and do this like my company didn’t matter to the Homestead company and this wasn’t during this last issue Homestead was having it was during the one just a month or so ago. So if the employees are not happy with the service they provide and they are suggesting to the customers find someone new, then that is starting to speak volumes with the new issues Homestead is encountering. As an IT person myself I understand glitches and slowdowns and the unexpected problem but it is how the issues are handled and the amount of time it is taken care of is the key. And with the number of slowdowns and issues I have seen just this year alone, well I really don’t think Homestead is ready to be a player in big business communication
Sincerely
Marco Cardona
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Mike F., Alum

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Hi Marco6472, I completely understand your feelings. We were able to make some progress last night and now have the outgoing email routed through different servers which are not blacklisted. You will notice drastic improvident in sending emails. As far as referring you to another company for your email, we only made that suggestion in case it is in the best interest of your business. Since Homestead was sold by Intuit, and acquired by EIG, we are now in a much better position to improve our products and services. We of course do not want to lose anyone's business but at the same time if it is in the best interest of your business to go somewhere else, we understand and respect that decision. For anyone that sticks around, I am extremely confident that there will be some very pleasant surprises in the coming months.
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Marco6472

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Thank you, time will tell

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