E-Mails & Attachments Not Going Through

  • 0
  • 1
  • Problem
  • Updated 12 months ago
  • In Progress
  • 0
  • 1
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Archived

We've sent two client proposals over the past two weeks and neither have been received.  I tried to forward them this morning, and the clients said nothing has been received.  This is a major situation that must be resolved immediately.  What needs to be done?  Need a prompt response.
Photo of Ellnave

Ellnave

  • 1,622 Points 1k badge 2x thumb

Posted 12 months ago

  • 0
  • 1
12 months ago
Photo of Richard3460

Richard3460

  • 1,326 Points 1k badge 2x thumb
I've been communicating with Drew about Outlook update which set my outgoing to not send until later.  Have you checked this setting - if you are using Outlook?  On the other side, my windows 10 mail has NOT sent 85 emails so I am not using that at this time.  It is a real disappointment as that organizes simple and very clean.  That DOES send my other non-Homestead emails instantly, however.  I'm not finding a solution and "overly disturbed".  Drew is usually good at finding such answers.
12 months ago
Photo of Drew N

Drew N, Community Manager

  • 257,406 Points 100k badge 2x thumb
If you are using webmail, please specify the from address, to address, and the date and time of the message that didn't arrive. I can check the logs for it to see what might have happened.
12 months ago
Photo of Ellnave

Ellnave

  • 1,622 Points 1k badge 2x thumb
Already contacted your phone support.  They sent the e-mail and attachment to my client as well, yet nothing has yet been received.  Contacting phone support again.

This conversation is no longer open for comments or replies.

  • 0
  • 1

Powered by Get Satisfaction