E-Mail Issue- Homestead blocking my incoming e-mails.

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I am hosting my domain with GoDaddy . My e-mail is with Microsoft & my website is on Homestead. For some reason Homestead is blocking my incoming e-mails ... I talk to Microsoft 360 team with GoDaddy they said Homestead need to unmark my website as spam. Is this something I can fix or do  without Homestead live team help.?
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Roy3927

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Posted 7 months ago

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Elyzabeth , Official Rep

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Hello,

What email address are you experiencing this issue with?
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david2953

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I am having a similar situation with clients not receiving selected emails.  It appears to be random so folks are receiving my emails and others are not.  Very frustrating.  

Please help...I am not using Godaddy...my domain is from Homestead
(Edited)
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Elyzabeth , Official Rep

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First, if it is ok with you, I'm going to point your nameservers back to Homestead. Since you have your website through Website Builder, we are able to offer a free SSL for your site at this point. Then, once that is switched over, I'll be able to troubleshoot better, since I'll have the ability to check your DNS.

Do I have your permission to change your nameservers back to default?
(Edited)
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david2953

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Yes...thank you
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Elyzabeth , Official Rep

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Ok, I did switch your nameservers back to default. Your DNS is correct for your email, so there is no issue with that. I checked all outgoing email for your domain for the past 30 days and I only saw 2 that were blocked as spam. That is a pretty reasonable number for the hundreds of emails that went out. If there are more being blocked, they are being blocked after Homestead has control of it. They are being blocked by the recipients email server. You can ask those people to add you to their contacts, to prevent this from happening again, but unfortunately we do not have control over this.
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david2953

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Thanks...can you tell me which two were blocked as spam?
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Elyzabeth , Official Rep

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emmyli1102@gamil.com and tjohnson@alphabroder.com both bounced because they were blocked by the recipients server.
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david2953

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Should this have changed?  I just took a screenshot from Chrom.
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Elyzabeth , Official Rep

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No, we still use Cloudflare, but you don't have to point your nameservers to them to achieve this
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david2953

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Ok thanks for your help

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