e-mail is not being sent to my account. It bounces back to the sender as undeliverable.

  • 0
  • 1
  • Problem
  • Updated 10 months ago
  • Solved
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Archived

e-mails are not being sent to my account.  They are bouncing back to the sender as undeliverable.  This has been happening for the past two days.
Photo of Joe8337

Joe8337

  • 698 Points 500 badge 2x thumb

Posted 10 months ago

  • 0
  • 1
Photo of Drew N

Drew N, Community Manager

  • 257,406 Points 100k badge 2x thumb
Can you tell me which email address and what the bounce back is?
Photo of Joe8337

Joe8337

  • 698 Points 500 badge 2x thumb
Photo of Drew N

Drew N, Community Manager

  • 257,406 Points 100k badge 2x thumb
It looks like you are using Wix nameservers. I was unable to see any mx records on the your DNS records. Without MX records mail will not function. You would need to make sure our records for email are entered via your Wix account.

https://community.homestead.com/homestead/topics/what-dns-records-are-needed-for-homestead-email
Photo of Joe8337

Joe8337

  • 698 Points 500 badge 2x thumb
thank you.  How can I end the wix account and bring EVERYTHING back to homestead?
Photo of Drew N

Drew N, Community Manager

  • 257,406 Points 100k badge 2x thumb
On the domains tab, under that domain, click edit nameservers. Then select Edit and Reset to default. It should reset everything to us.
Photo of Joe8337

Joe8337

  • 698 Points 500 badge 2x thumb
Drew-thank you.  That all worked perfectly.  e-mail works again.

This conversation is no longer open for comments or replies.