Drew N. Please Help - Google has suspended my merchant Ser. site cause my is not SSL secured or https://

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Google has suspended my merchant Service Account cause my is not SSL secured or https://.  My current web address is http:// stores.waughinteriordesigns.com  Google says that now it must be secured or https://.  Please tell me how to fix this. Thank you, Margie
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Margie Waugh

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Posted 1 year ago

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Drew N, Community Manager

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The checkout pages are https on the Storefront and are fully PCI compliant. Can you post your message from Google here, so I can take a look?
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Margie Waugh

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Hi Drew, this is the message - 
Hi Margie,

 

Apologies for the delay. 

 

I was checking the issue with the specialists team and they confirmed that the merchant center account is still in suspension as the website is not SSL secured or https://. 

 

Please make the necessary changes on the website and reply to the email.

 

Regards

Mainak
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Margie Waugh

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Drew N., here is the 1st message I received about my account.
Dear Google Shopping Merchant,
 
We've reviewed your Google Merchant Center account (Waugh Interior Designs, ID: 8878193), and found policy violations.
 
Your Merchant Center account has been suspended, and your products no longer appear on Google Shopping. Note that a suspension notification is also displayed in your Merchant Center account. In addition, related Merchant Center accounts may also get suspended.
 
-- Policy violations to fix 
 
Your Merchant Center account (Waugh Interior Designs, ID: 8878193) is in violation of the following policies:

USER SAFETY (MISREPRESENTATION OF SELF OR PRODUCTS) Omission of relevant information Failure to clearly and conspicuously disclose any related conditions before and after purchase. Visit https://goo.gl/NYQ8fE to learn more on Misrepresentation of Self or Products policy. Also, learn what you can do to address “user safety” violations: https://goo.gl/r1BB2X

 
 
If you believe there's been an error, we want to help. Contact your Account Manager or find out how to contact us by visiting https://goo.gl/sMaEgy
 
Sincerely, 
The Google Shopping Team 
 
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Drew N, Community Manager

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On Google's own site under requirements I found this, Start with either http:// or https://While the site itself is not https, all checkout pages are https, utilizing a shared certificate.
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Margie Waugh

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Google has just made changes. My site has been fine for years up until a few weeks ago  when the changes went into effect. I will send the support team that is working on my case your reapply and see if they will reinstate my account before going forward. Will check back thanks Drew.
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Drew N, Community Manager

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Thank you. That would be a change by Google alone as Bigcommerce checkout pages are fully PCI compliant. If they ask for more then that is just Google requiring something that isn't actually required. Unfortunately, at this time, we are not able to offer individual security certificates to make the whole site https.

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