donation form not working.

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  • Updated 7 months ago
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The Donation Forms on my pages, appear while editing the site but not real time. The box does not appear on my website.
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Kami6986

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Posted 8 months ago

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themieleman, Champion

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Whats the url? What page is it on?
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Kami6986

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optionsnv.com

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Kami6986

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It should appear o several pages...
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Michelle C, Employee

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Hello Kami,

I am sorry you are experiencing this, I have put in a ticket for this payment form not working properly. Please allow 24-48 hours for a resolution. In the mean time, if you use Pay pal you can get a HTML code directly from them to place on the site in the mean time. 
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Kami6986

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Thank you...
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Kami6986

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It's been 24 hours and it still hasn't come back up.
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themieleman, Champion

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HELP
Hours of Operation for Live Support
Sales: 1-800-986-0958 (Support can also be contacted via this number)
Support: 1-800-710-1998
Mon-Fri: 6:00am - 5:00pm MST(No DST)
Sat-Sun: Closed
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Michelle C, Employee

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The status if the ticket is still in progress. Please allow a little more time up to 48 hours. I do understand the urgency and appreciate your patience and understanding as we resolve this. 
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Kami6986

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It has now been longer than 48 hours and this is still not rectified. Please expedite the repair.
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Michelle C, Employee

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Hello,

The issue has been escalated and we are awaiting a resolution. I would recommend using a pay pal button or a HTML code from your payment processor in order to collect payment in the mean time. I understand this is affecting you and other Homestead customers as well and we will place a community update as soon as the issue is fully resolved. Again, we appreciate your patience and understanding.