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We, www.thestaffroom.com and www.tsrcanada.com and all the other domains as we have 4 or 5 with you, were reassured that our contact info was properly saved, by homestead. We were in contact with one of your employees that insisted that they saved he contact info properly, not less than 6 months ago. We had this icann issue surface with www.tsrcanada.com and in order to make sure it does not happen with any other domains, we corrected all other incorrect contact info. ALSO it is in the power of HOMESTEAD's powers to be able to put this back up and running rather than making clients jump through hoops and making us wait days on end. So please ensure that the domain, www.the-staffroom.com is back up and running properly within 12 hours. The correct info has been saved more than 5 times yet again and we have not received an email at all. We have a 1.5 million dollar contract riding on this, should we fail to get this, I can guarantee you there will be legal consequences.
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2,500 Points
Posted 2 years ago
Drew N, Alum
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262,816 Points
If you are no longer able to access the domains registrant email address registered to the domain in order to verify it you must do the following:
You MUST make the domain contact update yourself through your Homestead account from the Domains tab. (The update needs to be made by you to help us keep within ICANN’s regulations. The new ICANN policy requires the old email address and new email address approve the registrant contact update made. The registrant will NOT update until it is approved by both email addresses. Additionally, the registrant contact update request will timeout after 5 days if it is not approved by both addresses)
After you have made this update you will need to send an email to: compliance@homesteadsupport.com
Please include the domain name you need assistance with and that the reason is a clienthold status on the domain. Also, include that you are unable to receive both verification emails.
sample note:
"I have provided the following documents to allow you to verify my ownership of this domain to approve the registrant contact update I have submitted”
Proper Documents:
You will need to provide us with a color copy of a government issued photo ID(such as a driver’s license and not a passport.)
If your domain address does not match the government ID address, you will also need a scanned copy of a utility bill with an address that matches the domain.
Compliance will typically reply within 48 hours. If you let me know what address you sent the email from, I can probably get it done faster for you.
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2,500 Points
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2,500 Points
Drew N, Alum
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262,816 Points
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2,500 Points
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2,500 Points
Drew N, Alum
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262,816 Points
I also want to make you aware that when ICANN suspends a domain, they basically block the DNS, so essentially the domain can not be found on the internet, just as if it didn't exist. When it gets unsuspended it has to propagate the DNS again. Normally, it will recover within an hour, but it can take up to 48 hours. There is nothing that can be done about how long this process takes.
Drew N, Alum
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262,816 Points
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2,500 Points
Drew N, Alum
-
262,816 Points
-
2,500 Points
Drew N, Alum
-
262,816 Points
-
2,500 Points
Drew N, Alum
-
262,816 Points
-
2,500 Points
Drew N, Alum
-
262,816 Points
This conversation is no longer open for comments or replies.
This conversation is no longer open for comments or replies.
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