Domain and iCann

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  • Updated 10 months ago
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I have been told by our legal department the following, Homestead is in breech of their own policies as you are charging clients to provide services which you are not providing. Regardless of who is at fault, iCann, client, Homestead, you are not to charge when you are not able to provide the service that you are charging for. 
We, www.thestaffroom.com and www.tsrcanada.com and all the other domains as we have 4 or 5 with you, were reassured that our contact info was properly saved, by homestead. We were in contact with one of your employees that insisted that they saved he contact info properly, not less than 6 months ago. We had this icann issue surface with www.tsrcanada.com and in order to make sure it does not happen with any other domains, we corrected all other incorrect contact info. ALSO it is in the power of HOMESTEAD's powers to be able to put this back up and running rather than making clients jump through hoops and making us wait days on end. So please ensure that the domain, www.the-staffroom.com is back up and running properly within 12 hours. The correct info has been saved more than 5 times yet again and we have not received an email at all. We have a 1.5 million dollar contract riding on this, should we fail to get this, I can guarantee you there will be legal consequences. 
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twiggy

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Posted 10 months ago

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Drew N, Community Manager

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twiggy, I do understand your frustration, and I have checked with our compliance department and what you are asking is not possible. The only way for a domain hold to be resolved is by the domain owner. We must receive the documents that I requested at the address.

If you are no longer able to access the domains registrant email address registered to the domain in order to verify it you must do the following:

You MUST make the domain contact update yourself through your Homestead account from the Domains tab. (The update needs to be made by you to help us keep within ICANN’s regulations. The new ICANN policy requires the old email address and new email address approve the registrant contact update made. The registrant will NOT update until it is approved by both email addresses. Additionally, the registrant contact update request will timeout after 5 days if it is not approved by both addresses)

After you have made this update you will need to send an email to: compliance@homesteadsupport.com
          
Please include the domain name you need assistance with and that the reason is a clienthold status on the domain. Also, include that you are unable to receive both verification emails.

sample note:

"I have provided the following documents to allow you to verify my ownership of this domain to approve the registrant contact update I have submitted”

Proper Documents:

You will need to provide us with a color copy of a government issued photo ID(such as a driver’s license and not a passport.)
 
If your domain address does not match the government ID address, you will also need a scanned copy of a utility bill with an address that matches the domain.

Compliance will typically reply within 48 hours. If you let me know what address you sent the email from, I can probably get it done faster for you.
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twiggy

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Drew I have done this I have sent 2 emails now....and I have made sure the info is correct on homestead is correct I will send my driver's lic yet again - please note that as a victim of identity theft I am NOT pleased that I am being force to do this. In the mean time can you have www,the-staffroom.com pointing to www,thestaffroom.net and we will also need the emails pointing there. OR do you think this will be resolved TODAY FRIDAY SEPT 15?
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twiggy

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This was sent again with 4 or 5 pieces of id with both addresses.....and why have I not received an email back to confirm any changes?? This is ridiculous 
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Drew N, Community Manager

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You're welcome.
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twiggy

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we can receive emails but can not send??
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Drew N, Community Manager

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I am looking now. Are you using Outlook still? or Webmail? What happens when you try to send?
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twiggy

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DREW.....not resolved....many of the employees can not get into their emails and I have checked their passwords, etc....what is going on?
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Drew N, Community Manager

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What is happening when they try to log in? I am not seeing any problems on our side. What email addresses are affected?

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