Does anyone find it very hard to contact Homestead? If yes, how do you contact them? Phone #? Live Chat link? Share your results

  • 0
  • 1
  • Question
  • Updated 11 months ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Archived

Does anyone find it very hard to contact Homestead?  If yes, how do you contact them?  Phone #?  Live Chat link?  Share your results here to help others
Photo of mike1971

mike1971

  • 120 Points 100 badge 2x thumb

Posted 11 months ago

  • 0
  • 1
Photo of mike1971

mike1971

  • 120 Points 100 badge 2x thumb
I have my own answer.  As of August 2017 they did away with live chat.  The phone number is 800-986-0958 - this is listed on website.  Expect the wait time to be 15-20 minutes, however, as always they provide great customer support.  
Photo of Drew N

Drew N, Community Manager

  • 257,404 Points 100k badge 2x thumb
You can also post questions here. I work for Homestead and answer questions Monday-Friday.
Photo of Drew N

Drew N, Community Manager

  • 257,404 Points 100k badge 2x thumb
Also, hold times vary greatly by day and time. Monday mornings are usually longer as support is closed for the weekend. Wednesday and Thursday are often much shorter, especially mid afternoon
Photo of susan2829

susan2829, Champion

  • 42,858 Points 20k badge 2x thumb
For future reference:

Hours of Operation for Live Support
Sales:  1-800-986-0958 (Support can also be contacted via this number)
Support: 1-800-710-1998

Phone:
Mon-Fri 6:00am - 5:00pm MST(No DST)
Sat-Sun Closed

Community:
Community Members - Available 24x7
Homestead Techs available Mon - Fri

This conversation is no longer open for comments or replies.