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If you've read the FAQ regarding the Email Platform Upgrade, but still have questions, please ask here.
Mike F., Alum
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184,718 Points
Posted 7 years ago
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654 Points
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654 Points
What is the OTA on the new platform.... how long will it take before we are all on the new platform?
Mike F., Alum
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184,718 Points
We have already started converting some accounts, but since there are millions of accounts to convert, we are expecting this process to take a minimum of 2-3 months.
mike
mike
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82 Points
Will we still be able to make a mailing list in our address book?
Mike F., Alum
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184,718 Points
Yes, Once your account is converted, there will be an option to import your email addresses and create a mailing list. The list can be stored in the OX system, but will no longer be stored on the Homestead site.
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1,864 Points
Only a fraction of our e-mails have transferred over too and none of our sent mail. We can't see what prices we have agreed with suppliers and customer etc. Is this going to get fixed?????
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222 Points
this email upgrade is so horrid that I can't see staying with you. Your forum is useless. Whose the moderator? Where's the expert offering help?
Mike F., Alum
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184,718 Points
Sandra1253, We'll be happy to help you if you explain to us what your issue is.
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300 Points
Are you challenging your customers to find a Better Service Provider?? I am looking at this point!
Mike F., Alum
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184,718 Points
Hi Daniel9245, I know we are going through a lot of changes and the backend of the new email system will be far more stable than the old system. But, if the change is causing too much disruption in your business, then we encourage you do do whatever is right for your business. We obviously want to keep everyone as a customer but we understand if you change your mind.
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300 Points
Challenge accepted! Goodbye!
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562 Points
My folders did not transfer over! I am a motel,,these folders hold my reservations
Mike F., Alum
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184,718 Points
Hi lynn7364, I'm looking into this for you, to see if there's a way we can get those back for you. We'll try to get this fixed as soon as we can.
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562 Points
please don't say "if"
Mike F., Alum
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184,718 Points
We are working on the issue, but I just don't have an ETA at this time.
Sorry for the inconvenience.
Mike
Sorry for the inconvenience.
Mike
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102 Points
Homestead is ridiculous. Called for help. 2 hours and 3 telephones calls. only hang up. This is one of many times the email has been down. Not worth a dollar. Goodbye after many years. The support is horrible.
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128 Points
I can send emails, but I can not receive them. They are getting returned to senders. Please tell me when this will be fixed! Thank you!
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128 Points
No, I have never had a website through Rackspace....it is though photobiz.com
Mike F., Alum
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184,718 Points
it's possible that Photobiz uses Rackspace for their domain hosting. I did verify the records and we can not change the nameservers back to Homestead defaults without it affecting your website. You'll need to contact Rackspace or Photobiz to have them update the MX records.
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128 Points
So, what do I need to tell them exactly?? Just send them to update their MX records to the above??
Mike F., Alum
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184,718 Points
Yes.. That's the easiest, if you can just copy & paste the records above and email them, the'll know what to do. Just tell them "my email is at Homestead and I need you to update my MX records and A records with the following....."
Mike F., Alum
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184,718 Points
They should know to remove the old MX record but just in case, go ahead and tell them to remove the old Homestead MX record.
The email that comes in to my domain name email now automatically goes to my gmail. Am I going to have to change settings to have that continue and when will I gave to do that?
Drew N, Alum
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262,826 Points
It depends on how you set it up. If you are forwarding the mail to a gmail account, then no, you won't have to change anything. If you have configured your gmail account to check your hmail via POP, then yes, you will need to make the changes.
Drew
Drew
How will I know when I need to make the change? Will I be notified that my email had been upgraded?
(Edited)
Drew N, Alum
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262,826 Points
You should be notified about a week before you are migrated, and then again, after it is complete.
Thanks
Drew
Thanks
Drew
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252 Points
If I wanted to switch from POP3 to IMAP, would this be a good time to do so?
Mike F., Alum
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184,718 Points
It might be a little easier if you wait until your account gets converted. If you change it now, you'll need to reconfigure any email clients such as Outlook, your cell phone etc. and then have to reconfigure again, after the conversion. If you wait, then you'll just need to reconfigure once.
Mike
Mike
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182 Points
My account was just upgraded this AM. Everything went smoothly for Outlook. I STILL can't get it to work for my iphone for the outgoing server (receiving emails but can't send them). This is actually a problem I've had since I got my iphone 5. I was hoping the upgrade may change it. I've done all the steps, tried both iamp and pop, double checked port #s. What's the deal? I feel like there's something that doesn't communicate properly between homestead and my provider, Tmobile. But they had no options for me! I am beyond frustrated that I can't send email on my phone. Please help!!!
Drew N, Alum
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262,826 Points
Another very common problem is that when you enter the SMTP server information in the phone, iOS shows a user name and password field that says optional. These are not optional. You must enter your email address and email password in those fields.
Drew
Drew
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182 Points
I've entered my email address and password in those fields. This has been an on going problem. I went to the Apple store and they worked with me on it for 2 hours. Could get it to work either. There's got to be some kind of block between your servers and my provider that isn't allowing outgoing emails. I just can't think of what else it could be. I have tried all the suggested tweaks on settings. Doesn't change anything. I really would like a recommendation for how to proceed. FYI - there's no problem with email accounts like Hotmail and Gmail. Just Homestead (and had this issue with a Go Daddy account I used to have) so...any idea what the issue could be?
Mike F., Alum
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184,718 Points
The web mail services such as Gmail & Hotmail connect differently, so it is still likely a configuration problem as we have thousands of customers using Iphones and can connect fine. You are welcome to give us a call and we can try to go through the settings step by step and see if we can identify the issue.
If you haven't done so, try to completely delete the email account from the phone and then start from scratch. Sometimes there can be a typo, a blank space or something that is not visible or hard to identify.
If you haven't done so, try to completely delete the email account from the phone and then start from scratch. Sometimes there can be a typo, a blank space or something that is not visible or hard to identify.
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182 Points
I have deleted and re-entered numerous times. I will give a call. Let's hope the issue is resolved! Thanks.
Mike F., Alum
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184,718 Points
That might be the best. Give us a call at 800-710-1998
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130 Points
Help I am not receiving any e-mails from clients! They are bouncing back. I can send e-mail out no problem, but none are coming through. I tried sending myself a test e-mail and it bounced back.
I am using the service directly from Homesteads home page where I click check e-mail. That is how I have always checked it. But now my clients say they can't e-mail me, and when I send an e-mail from my personal gmail account as a test, it bounces back
Technical details of permanent failure:
Google tried to deliver your message, but it was rejected by the server for the recipient domain integrafilms.net by mx.integrafilms.net. [66.96.142.52].
The error that the other server returned was:
550 5.1.1 recipient rejected
I am using the service directly from Homesteads home page where I click check e-mail. That is how I have always checked it. But now my clients say they can't e-mail me, and when I send an e-mail from my personal gmail account as a test, it bounces back
Technical details of permanent failure:
Google tried to deliver your message, but it was rejected by the server for the recipient domain integrafilms.net by mx.integrafilms.net. [66.96.142.52].
The error that the other server returned was:
550 5.1.1 recipient rejected
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130 Points
both of my e-mails addresses are not recieving. matt@integrafilms.net & info@integrafilms.net
here is the bounce back message
Delivery to the following recipient failed permanently:
matt@integrafilms.net
Technical details of permanent failure:
Google tried to deliver your message, but it was rejected by the server for the recipient domain integrafilms.net by mx.integrafilms.net. [66.96.142.50].
The error that the other server returned was:
550 5.1.1 recipient rejected
----- Original message -----
DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed;
d=gmail.com; s=20120113;
h=mime-version:date:message-id:subject:from:to:content-type;
bh=oJ6Xzmm7TaFaxIUwAiUdLwL6LAs9Fsngv70HvwDwmCo=;
b=DrIi5N7pBE6N930V0x+FacHlPvgUosjm2lW1sC/bEz6RMQz1lBUr+WIJEHrk+tnbWW
K5ij+FkEKMNEKq7Qirs0I/f+ojpu8BB5bjdGhTaen2e/YKOKoxkEOuo31P1fzd6jsNmq
5w2RAf8gQrxr81S5midmlJphOYBHB9Ae3sw6jzzMjsMTiTi2nZX9B5SXWNLLK0WvfRTi
ZjdKuZ+kYv4j5qn4+wIqUGlX9MPr8Rb0XM9h92RcSLs/PS2O2pw34FgB+qLiG/4mp4Il
HSJEqZst1x65Koewc649J5aHtfZRtzu9FSXlHX99pbukg4qXDZX0pycGO4sOZOBwCzaM
ehPQ==
MIME-Version: 1.0
X-Received: by 10.68.196.193 with SMTP id io1mr11354876pbc.46.1387576117739;
Fri, 20 Dec 2013 13:48:37 -0800 (PST)
Received: by 10.68.132.233 with HTTP; Fri, 20 Dec 2013 13:48:37 -0800 (PST)
Date: Fri, 20 Dec 2013 14:48:37 -0700
Message-ID:
Subject: test
From: Matt D
To: Matt D
Content-Type: multipart/alternative; boundary=e89a8ff1c52a98c92004edfe3d1f
here is the bounce back message
Delivery to the following recipient failed permanently:
matt@integrafilms.net
Technical details of permanent failure:
Google tried to deliver your message, but it was rejected by the server for the recipient domain integrafilms.net by mx.integrafilms.net. [66.96.142.50].
The error that the other server returned was:
550 5.1.1 recipient rejected
----- Original message -----
DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed;
d=gmail.com; s=20120113;
h=mime-version:date:message-id:subject:from:to:content-type;
bh=oJ6Xzmm7TaFaxIUwAiUdLwL6LAs9Fsngv70HvwDwmCo=;
b=DrIi5N7pBE6N930V0x+FacHlPvgUosjm2lW1sC/bEz6RMQz1lBUr+WIJEHrk+tnbWW
K5ij+FkEKMNEKq7Qirs0I/f+ojpu8BB5bjdGhTaen2e/YKOKoxkEOuo31P1fzd6jsNmq
5w2RAf8gQrxr81S5midmlJphOYBHB9Ae3sw6jzzMjsMTiTi2nZX9B5SXWNLLK0WvfRTi
ZjdKuZ+kYv4j5qn4+wIqUGlX9MPr8Rb0XM9h92RcSLs/PS2O2pw34FgB+qLiG/4mp4Il
HSJEqZst1x65Koewc649J5aHtfZRtzu9FSXlHX99pbukg4qXDZX0pycGO4sOZOBwCzaM
ehPQ==
MIME-Version: 1.0
X-Received: by 10.68.196.193 with SMTP id io1mr11354876pbc.46.1387576117739;
Fri, 20 Dec 2013 13:48:37 -0800 (PST)
Received: by 10.68.132.233 with HTTP; Fri, 20 Dec 2013 13:48:37 -0800 (PST)
Date: Fri, 20 Dec 2013 14:48:37 -0700
Message-ID:
Subject: test
From: Matt D
To: Matt D
Content-Type: multipart/alternative; boundary=e89a8ff1c52a98c92004edfe3d1f
Mike F., Alum
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184,718 Points
I see you contacted on of our chat reps. Did you get the issue resolved? The bounce message indicates that Google had a problem delivering the email. I see you were advised to remove the forwarding address to Google, which is what I would have advised, but was the Google address also forwarding to another address? That is what the bound message implies.
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130 Points
I only had it forwarding to my gmail account, there were no other forwards from there. Tech support said I had to wait up to a half hour after removing the forward e-mail settings to know if it worked. As of it right now the e-mails are still bouncing back to me. I will give it a bit more time
Mike F., Alum
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184,718 Points
OK.. yes give it a little more time because there's some relationship with the Google account. Does it show the same bounce message?
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130 Points
It works now! problem solved! except now what is the best way to get notified on my iphone when a client e-mails me
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152 Points
I was using Zimbra desktop with the homestead email so I could access directly from my desktop rather than webmail---now it does not work with the upgrade. How do I configure it now?
Frustrated there is not one word mentioning this in FAQ.
Thanks.
Frustrated there is not one word mentioning this in FAQ.
Thanks.
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130 Points
Homestead no longer uses zimbra at all. The new service provider is called Open-Xchange. you will have to download all of their applications, or sync your e-mail accounts with their settings.
You can also log into your e-mail by going to homestead.com and click webmail in the top right corner
You can also log into your e-mail by going to homestead.com and click webmail in the top right corner
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152 Points
Thanks.
Drew N, Alum
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262,826 Points
You should be able to set up Zimbra desktop using the same settings as Outlook. If you need assistance, let us know.
Drew
Drew
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260 Points
You should stop calling it an upgrade. Upgrade implies better - Removing functionality and capability is not an upgrade - it's a downgrade.
Drew N, Alum
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262,826 Points
I replied to your other thread.
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6,790 Points
I just received my notification e-mail and was wondering the approximate time frame from the initial notice just received to the 2nd regarding what actions I need to take and the actual switch over so I can coordinate this with planned notification to customers of new website?
Thank you!
Thank you!
Drew N, Alum
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262,826 Points
The notification email was for the email migration? If so, then you should be migrated this week. You will receive another email once it is completed.
If you have mailing lists, you will have to recreate those as they can't be migrated.
If you use a 3rd party application for mail, like Outlook, then you will have to update settings after the migration.
Thanks
Drew
If this post helps, please give me a "Star" and complete this survey to rate my performance.
If you have mailing lists, you will have to recreate those as they can't be migrated.
If you use a 3rd party application for mail, like Outlook, then you will have to update settings after the migration.
Thanks
Drew
If this post helps, please give me a "Star" and complete this survey to rate my performance.
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6,790 Points
lol...yes, it was about the 'e-mail' migration. Thanks for the time frame. So by the end of this week; wait until notice to update Outlook settings.
TY!!
TY!!
Drew N, Alum
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262,826 Points
You are welcome.
susan2829, Champion
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43,212 Points
Are new clients automatically being set up on the new E-mail system?
Drew N, Alum
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262,826 Points
They should, yes. If you have set them up and wish to provide me the email address on the account, I can look it up.
If you prefer me to send you an email so that you don't have to post the email, I can do that.
Drew
If you prefer me to send you an email so that you don't have to post the email, I can do that.
Drew
susan2829, Champion
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43,212 Points
I'm still putting this together. Just trying to avoid any wrecks with the email. If you want to send me an email I can then contact you when I'm ready to go.
Thanks,
Susan
Thanks,
Susan
Drew N, Alum
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262,826 Points
Sent
susan2829, Champion
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43,212 Points
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90 Points
I used to automatically forward incoming emails to my yahoo account, and I can't for the life of me find any info about this in the FAQ, Open-Xchange so-called "help", etc... This seems like it should be simple but I'm pulling my hair out. Your assistance is appreciated!
Mike F., Alum
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184,718 Points
You can add a forwarding email address through the main website rather than the email client.
1. Click Email in the left navigation menu.
2. Click Manage my email account.
3. Click on the pencil icon next to the email address you would like to edit.
4. When the page loads, you will see a field to add a forwarding email address under the "Advanced" section.
Mike
1. Click Email in the left navigation menu.
2. Click Manage my email account.
3. Click on the pencil icon next to the email address you would like to edit.
4. When the page loads, you will see a field to add a forwarding email address under the "Advanced" section.
Mike
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90 Points
Thank you!!! Happy Holidays! :)
Mike F., Alum
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184,718 Points
You're welcome!
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254 Points
Where do I go in the new email program for mail forwarding? I"ve looked everywhere.
Never mind,...found the answer above (even tho it was hidden...and who ever heard of putting email preferences on a completely different site...).
Never mind,...found the answer above (even tho it was hidden...and who ever heard of putting email preferences on a completely different site...).
Mike F., Alum
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184,718 Points
Follow the steps here https://community.homestead.com/homes...
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120 Points
I have had no email at all for several days. This is a complete joke. I can no longer log onto the old webmail, so I've logged onto the new one, & I've also changed all the settings in Outlook & on my iPhone. I no longer get errors when doing a send & receive, but I still have no email. Every email sent to me, at any of my homestead addresses, is bouncing. Yet still I have heard absolutely nothing from your company, despite being told in the last email (the last one I ever received from anyone) that nothing will be lost, & I will be contacted again when I need to change my settings.
Drew N, Alum
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262,826 Points
I am sorry about the problems. Unfortunately in your case the DNS failed to change. Since the account you have on file was a Homestead hosted email, you did not receive it with the DNS incorrect. I have corrected the problem. It might take some propagation time for the mail to begin working, but it should be soon. Do you still need access to information on the old platform?
Drew
Drew
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132 Points
I would really like some help in configuring my new email program. I didn't think I was a dummy..but this platform makes me feel like I am. I know I must just have the settings wrong but I cannot for the life of me figure it out. I used to get graphics in my emails, but now I get all hyperlinks, and it all looks like code when I open up an email. This makes it very difficult to read and figure out what is a picture or what is the link I can click to go to a website. Also, how do I set it so that after I delete an email that the next one does not automatically get marked as read?
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132 Points
I was finally able to find the place to fix things in the settings. NOT very user friendly at all.
Drew N, Alum
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262,826 Points
I am glad you found it and am sorry for the slow response. I hope it will just be a matter of getting used to it.
Drew
Drew
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132 Points
thanks. I'll get used to it.
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120 Points
When I used your instructions to set up my email account to work with Outlook 2010 and tested my settings, I get the following error message: "Send test email message: Outlook cannot connect to your outgoing (SMTP) e-mail server. If you continue to receive this message, contaqct your server administrator or Internet Server service provider (ISP). Joyce Pratt
Drew N, Alum
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262,826 Points
Are you setting up an IMAP or POP account? Are you successfully receiving mail?
Drew
Drew
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120 Points
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124 Points
I don't like the IMAP account. When i try to delete a message in my outlook in box, it only puts a line through the message. It doesn't delete it. Do we have to use IMAP or can we use a POP. I also don't like the way my messages or on my I Phone. I used to be able to go into my sent messages and find messages and my deleted messages. Those options are not on my I Phone now. I also can create a draft with the I Phone. I am also very frustrated with your phone customer service. I have been on hold for 40 minutes or more SEVERAL times and still no one talks to me. I hang up and try again and I'm getting nowhere with you guys. Your service used to be good, but it is not horrendous.
Mike F., Alum
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184,718 Points
This sounds like a configuration setting in Outlook. View this thread and see if it sounds like your issue; http://www.office-outlook.com/outlook...
What version of Outlook are you using?
Mike
What version of Outlook are you using?
Mike
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124 Points
I have Outlook 2007. My main question is can I not use the IMAP and go back to the POP? The solution to the link you provided for Outlook doesn't work for me. I also can't stand the IMAP on my I phone as I mentioned above. I am so very close to cancelling my account with Homestead. What happened to your service? You used to be great but I now would not recommend you to anyone
Mike F., Alum
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184,718 Points
You can switch but it's not recommended. If you plan on checking email from multiple computers or devices, IMAP will be your best choice. If you have a device configured with POP, it will pull the messages off the server making them inaccessible to any devices running the IMAP configuration.
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152 Points
Mike F., Alum
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184,718 Points
There is a 10,000 message limit and an limit on overall disk space. The first bar shows the quota for number of messages, the 2nd is the quota for disk space.
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160 Points
The overall disk space. The new capacity you are incorporating... is it per email box or is it split up over how many email boxes we have? i.e. admin@xxx.com has 10,000 message limit and admin2@xxx.com has 10,000 message limit... OR do they each have 5,000?? Thanks.
Drew N, Alum
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262,826 Points
The limits are per mailbox. It is NOT split amongst all boxes.
Drew
Drew
Mike F., Alum
Kelli5377
Not trying to beat a dead horse, but I just want to understand!