Discount Codes Not Working In Big Commerce Store

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  • Updated 5 years ago
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I have added discount codes to my big commerce store but they on't work. When customers use them it shows the code was used and the amount of the deduction from the subtotal but the grand total doesn't change. I have tried Save10Now, Save5Today, Save10Today and Save15Today. All Are the same. No deduction.
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Rosemary1036

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Posted 5 years ago

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William S

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Hello,

We have spoken with BigCommerce about this issue and it is a known bug with the stores. I will provide an update when we hear there is a resolution for this.
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Rosemary1036

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Thank you. It is causing quite a problem. By the way, do I have to upgrade to see my abandoned carts? I would like to ge able to see who and what items and contact them myself to remind them of items left there.
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William S

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Yes, the abandoned cart feature is included in the $79.95 per month plan. 

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