DISABLING MERCHANT-DEFINE SHIPPING OPTION

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DEAR SIR:

HOW CAN I DISABLE THE "MERCHANT-DEFINED" SHIPPING OPTION?. WE HAVE TRIED TO DISABLE IT TO NO AVAIL. CUSTOMERS CONTINUE TO USE OPTIONS SUCH AS 2-DAY SHIPPING OR STANDARD WHICH ARE MISLEADING. THE ONLY OPTION WE PROVIDE FOR OVERSEAS SHIPMENTS IS USPS PRIORITY MAIL OR PARCEL POST ONLY. THANK YOU!
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JOSE A.0206

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Posted 6 years ago

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Mike F., Alum

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Hi JOSE A.0206,

Sorry but there is not a way to disable the Merchant Defined Shipping. It is always there as a backup if the shipping address (and order) do not meet the criteria in the USPS or UPS tables then it can't calculate a charge. It then defaults to Merchant Defined as a backup.

Mike

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