Direct Contact needed to sort html problem

  • 0
  • 1
  • Question
  • Updated 3 days ago
  • Acknowledged
2 things: Firstly why can I not find a simple way of sorting out a problem either by a direct email to tech staff at Homestead, of by a live chat.? The community help is simply not precise enough. Given too the fee I pay each year I find it outrageous that there is no obvious straightforward way of contact. Not even Facebook as far as I can see! Secondly: I want and need to sort out html on my site(s) but it is more complicated no doubt due in part to the fact that when following your initial instructions my computer crashed. I have tried following the instruction on the community help section and that gets me nowhere - I need help from a member of staff who can deal with MY problem,not a generalisation.
Photo of Barbara2146


  • 252 Points 250 badge 2x thumb
  • frustrated and annoyed

Posted 3 days ago

  • 0
  • 1
Photo of Randy5416


  • 80 Points 75 badge 2x thumb
I'm of the same opinion, Barbara2146.  The community helps, but it's not exact enough when it comes to some issues.  Homestead may lose customers if they don't fix this.
Photo of Elyzabeth

Elyzabeth , Official Rep

  • 14,310 Points 10k badge 2x thumb

If you do not find the help you need with existing posts, you are always free to create your own question, which we would be happy to help with anything we can. Otherwise,

Hours of Operation for Live Support
Mon-Fri: 6:00am - 5:00pm MST
Sat-Sun: Closed

Phone Number: 1-800-710-1998