Direct Contact needed to sort html problem

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2 things: Firstly why can I not find a simple way of sorting out a problem either by a direct email to tech staff at Homestead, of by a live chat.? The community help is simply not precise enough. Given too the fee I pay each year I find it outrageous that there is no obvious straightforward way of contact. Not even Facebook as far as I can see! Secondly: I want and need to sort out html on my site(s) but it is more complicated no doubt due in part to the fact that when following your initial instructions my computer crashed. I have tried following the instruction on the community help section and that gets me nowhere - I need help from a member of staff who can deal with MY problem,not a generalisation.
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Barbara2146

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  • frustrated and annoyed

Posted 2 months ago

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Randy5416

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I'm of the same opinion, Barbara2146.  The community helps, but it's not exact enough when it comes to some issues.  Homestead may lose customers if they don't fix this.
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Elyzabeth , Official Rep

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Hello,

If you do not find the help you need with existing posts, you are always free to create your own question, which we would be happy to help with anything we can. Otherwise,

Hours of Operation for Live Support
Mon-Fri: 6:00am - 5:00pm MST
Sat-Sun: Closed

Phone Number: 1-800-710-1998
Facebook: https://www.facebook.com/HomesteadWebsites/
Twitter: https://twitter.com/hswebsites
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Barbara2146

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Can you please send me a pdf/word document going through everything I need to do please to get my sites onto html?  Trying to read of the screen, then do things is OK for one small action, but this is not so easy.  Send directly to my email: lghistorian@btinternet.com

Thank you
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Elyzabeth , Official Rep

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We cannot tell you how to create your sites via HTML if that is what you are asking. We have a builder available to you for building your sites. Anything outside of that, you will need to learn outside of Homestead.

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