Deleted a few emails in my inbox this morning, and now the inbox is empty

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  • Updated 4 months ago
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Archived and Closed

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I currently use Windows Mail to send and receive emails. Every month or so we log into the Roundcube server and delete the trash items and emails to make more room, and logged into Roundcube this morning to delete some emails. It moved my quota to around 40%. Currently, I am not receiving any emails through Windows mail (no settings were changed), and when I log into Roundcube it says my mailbox is completely empty and at 0%. I am also not receiving any messages to this email. I can send out emails without issue. 
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General Delk

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Posted 4 months ago

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Elyzabeth , Official Rep

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Hello General Delk
We have had reports of this issue from other accounts, so we have created a ticket and are actively working to resolve the problem! I appreciate you bringing this to our attention. I will update you once we get this fixed!
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Elyzabeth , Official Rep

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Which email address are you having this issue with?
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General Delk

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We have 4 emails we actively use daily. The one I know for sure having the issue is heath@delkperformance.com but would like the other 3 checked as well since they seem to not be receiving many emails. The other 3 are general@delkperformance.com, brent@delkperformance.com, and matt@delkperformance.com
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Elyzabeth , Official Rep

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Thank you! I'll get that reported!
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Elyzabeth , Official Rep

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I can see the emails now, can you check if you can see them?
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General Delk

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Yes, I could see them as of about 20 minutes ago. All seems to be working currently. 
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Elyzabeth , Official Rep

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Good I'm glad things are working now! Let me know if you need help with anything else!

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