Data Center update 12/22/14

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Continued data migration 12/22/2014

Update: Late last month we began a migration of our systems to a new data center that will ultimately enhance our platform and the services we provide to you. As the migration continues, you may continue to experience some sporadic performance issues. Should you encounter any problems, please remember to reach out to our customer care team at 800-710-1998 to alert us of any issues. We apologize for any inconvenience and appreciate your patience as we complete the final steps to this migration.

Thank you for your understanding.
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Drew N, Alum

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Posted 5 years ago

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Frank1276

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Hello Drew,
To begin with, the fact that we sit on hold as long as we do, is a disgrace. The chat from one place, does not work. It was suggested that I join this data center thing you have here to help with issues, but to be quite honest, I am not interested in reading through idiot replies, to waste time, and never finding a real answer to your own specific problem. But now, all I see are complaints and issues, which I never realized how many people who use your service are so dissatisfied.  If I got this email, I would call me immediately, but I feel you wont, why listen to this again...

I have more sites I would like to add, but I really concerned...
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tyler2456

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Frank I feel the same way. I sat on hold for 30 minutes last week before I had to give up... didnt even get to speak to someone.  I have posted my complaint about this on this stupid blog that no one seems to care about or reply to... now I am sitting on hold AGAIN trying to figure that email they sent as well as manage my domains... work that needs to be done immediately for my website and I apparently and at the whim of some idiots wasting my time on hold.  I am very seriously concerned with my sites here as well.  As well as completely agree with you that after seeing emails like this- someone should reach out, but it won't happen apparently. 
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Frank1276

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You know what really sucks? I am in the printing business for over 26 years, and the internet basically ruined the print industry. The internet has ruined so many businesses, it is simply a disgrace. It has misinformed, and has created uneducated buyers of all kinds...  low prices, lower prices - where is the profit??, Competition with folks who would have never been there is really all it has done. Don't get me wrong, everyone deserves a shot, but Adobe giving away their software at a monthly rate?? It use cost 1800.00, and that kept people who don't belong there out, people who did not have the balls to invest in themselves... website building online software for hardly any money???  what are we all doing??  the reason they are having so much trouble is because shitheads, who should not be building websites, are paying a fraction of what it is worth... do it yourself? no wonder there are hundreds of websites unfinished... Homestead must bank off the simple fact, people forget to cancel their monthly billing...  I bet these sites are making so many people rich!

I spent a of of time and money, learning dreamweaver, and hired younger people to help with editing....  now I hire no one.

I was asked with much apprehension to edit a site using homestead, and found If I used it for others, it was the only way I could still make a few bucks off of a website job.

so now what? I don't know?, I hope they get their shi%$t together soon, because now I am tied to them with 8 sites running on homestead, how do I take them elsewhere??

This is ridiculous....  good luck to all of us...  have a happy new year!
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Lynn

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Did I miss an update?  It's now 12/29/14, and I don't see any new update on the progress. Please give us an update on this serious awful money-losing problem.  All three of my sites were down today!
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Drew N, Alum

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No, you didn't miss an update and we are sorry for the short outage this evening. We will update with the completion.
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jackie9223

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Is everything down?  I can't log into sitebuilder desktop or the homestead website.
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David4214

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This reply was created from a merged topic originally titled Migration end date??????.

It would nice if Homestead provided US their customers with an exact date that the migration is complete. I am very upset that my website is effected by this untimely update by Homestead. My pages are extremely slow and I have icons embedded in my pages which were not there before. These issues may not be as important to Homestead but as a small business owner who relies on my website for not only sales but professional in both looks and timing it IS important. No customer is going to wait an unimaginable amount of time for a website page to load and then upon seeing it if they do wait, they are welcomed with a website plagued with issues, which your company is responsible for. I'm tired of the apologies, I want action and results......period. As a long term paying customer, I am paying for top quality results, not inferior. Why was this work not done in a timely manner and why now when businesses rely on E-commerce from their website traffic? These messages of discontent NEED to be forwarded on to someone there who has a higher responsibility and hopefully more of a concern than the average media specialist who is giving us nothing other than lip service. I have paid a third party to route traffic to my website and now that investment is waisted and not only is my website effected but my investment is gone. Please let your customers know exactly when this work will be complete. 
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Frank1276

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No one cares, it's just the way it is today, good luck in anything that you do....
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Keith7184

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Be aware that unpublished files will not show when you load sitebuilder desktop, as the system changed.  I have written elsewhere about this and communicated to Drew about it and will publish a "procedure" to get them back.  Homestead has an ethical obligation to notify people of that potential problem and to upgrade my procedure so that it works for everybody.  Search:  unpublished.
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jackie9223

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This reply was created from a merged topic originally titled Migration and Sitebuilder Desktop.

Has anyone had success using sitebuilder desktop yet?  I still can't log in.   Also, form submissions on my websites are not always going through.  Is there anything I can do to fix that? 
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jackie9223

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Drew, I don't know if you had anything to do with it, BUT I was just able to publish a page from Desktop.  As soon as I did, I switched sites to see if the CityDrug site would appear and it did!  There are some errors in the download, but most of it is there. I'm going to try and get Moshannon quickly before I lose the connection.  Thanks for your help. 
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Drew N, Alum

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Great!. Is it still working for you now?
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jackie9223

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Yes, thanks.  But now it seems none of the forms in my website are "submitting".  I have the forms set to email and save to text file.  They do not arrive by email (which has been a sporadic issue since the migration started) and are now not appearing in the online form manager.  When I try to submit a form on the site there's a delay and then the "This page cannot be displayed" appears.  Any suggestions?
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nmangini102970

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I have this same problem.  It was working at midnight EST and as of 8am (or earlier) there seems to be some sort of "lost connection" or similar error when submitting the form.  This is awful, just launched a business yesterday and told clients to submit information through the online forms, now they're unable to.
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Drew N, Alum

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We are working on that now
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Peter5960

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I will be up front with the CEO and billing department of Homestead right now.  Because of all the problems that I have had over the last month with not only my website, but also that of my customers, I have put a hold on my credit card so nobody may have access to it or withdraw funds from it and that includes Homestead.  While I realize you say you are working on the issue, you have picked the worst time of the year to pull this and in my opinion have done this with no warning to those of us who rely on our websites.  Because you have crippled us so badly, my customers are not paying me until the problems are resolved which means I now lack the funds to pay you.  To add to this I see you have changed my renewal date and that of several of my customers as well as changed the due date of when the money is supposed to come out of my account which is supposed to come out tomorrow which is a full 10 days earlier than usual.  It used to come out on the 3rd of each month and now you want your money on the 23rd...not happening with the lousy service you have been providing over the last month.  If things had been running smoothly and if you had provided us with proper notice, this would not be a problem...but we did not get either one. 
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dhallak24834

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pfft... at least you guys aren't about to be freakin fired from your job as your company's website admin right at xmas time. I had a 1 month deadline to redo our website, to be completed before we went on break for xmas. it's now Dec 22nd, and I've been able to work on 3 pages... period... in the past month of trying. Owner's of company's could care less about it when I repeatedly tell'em about  "data migration." 
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Drew N, Alum

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Ok. If you got it, please reply.
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dhallak24834

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didn't find the first email in my email account or spam folder for some reason. *shrugs*
Found the 2nd one, but it was from a do not reply email addy.
On a positive, my employer said that he'd extend my deadline until the 5th, when we get back from our week long christmas vacation. Unfortunately that means that I'll have to spend my christmas vacation trying to work on the company's website on my own time, and 2.... I finally got ONE new page on the site running yesterday. However, it's taken me an hour today, just to TRY TO LOG IN to sitebuilder, to update 4 pictures. I just finally got sitebuilder loaded up, and it took me letting sitebuilder "load" for nearly 20 minutes to get in. Not your fault, you are great drew, but I feel bad for'ya. You are like 1 fireman being forced to try and put out all of the fires in a citywide fire, where ever building is burning, and every homeowner is crying for you to save their house.    There's only so much that you can do. heh
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Drew N, Alum

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I just sent another. If you don't receive it, please provide an alternate email.

Drew
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dhallak24834

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Hola Drew.
Any email that I get from 'homestead' are just emails telling me that there is a new message, 'click to reply'. When I do, it shoots me right back here. Other than that I haven't gotten any emails than the ones saying to reply to this thread.

On an aside, I've been able to get a little bit done. It's taken 3 days to get a couple of pages done, which is killing me, because sitebuilder is just giving nonstop error messages, can't save pages half the time, won't publish half the time, or just locks up and I have to refresh the window. Not your fault, but it's torture when you face being terminated from your job because you can't finish a website that would normally take you a couple of days, and you've had an entire month to do it.

If sitebuilder would work without all of the errors I could get this entire site finished by the end of tomorrow. As it is right now, like everyone else,, it takes 20 minutes for sitebuilder to load, another 10 mins to pull up a page, then you try to add an image to a new page, it takes 5 mins, then sitebuilder gives you an error message and won't uplaod the image. Then you have to start all over.
It's looking like this might be my last christmas vacation with my current employer at this rate heh
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Drew N, Alum

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I am sorry. We do have a network issue today. Do you have a better address? Or you could create a new topic here and make it private.

Drew
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Anita3148

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SPORADIC performance issues????  It is evident now that the number of people who can't do squat with their homestead is a small percentage of the members.  I would love to know exactly what the percentage is, but I've asked for numbers several times and not received an answer.  I've been able to update before the day is over MOST days, by making changes and leaving the desktop editor open in the background.  Usually some hours later the error box will appear in front of whatever I'm doing and if I hurry back to the editor it will be "online" for a few minutes - usually enough to publish several pages.  Sometimes even though it appears to have published I find the updates did not actually publish, so I have to play the game all over again.  So if a lot of your members are not being affected, have any of the techs tried to figure out why those of us that are affected ARE???  Seems to me that it's a good bet that once the migration is done, those of us having problems still will have them.  I would hope there would be somebody looking into this now and not waiting till after the fact. 
And there is still no final date when this magical migration should end?
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Randi0838

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This reply was created from a merged topic originally titled This sucks!.

I'm trying to edit my index page but it won't load in Sitebuilder. I edited another page and it worked. I tried refreshing, that didn't work. I tried reporting the problem, ironically it wouldn't work.
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ReadyRandy

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I cried today when I actually made it to the second page on homestead.com, then timeout.
I cried today when SiteBuilder downloaded my site from the new servers, then asked me to key in my password, again, and again, again.

A glimpse that the end is nye.

After more than ten years using this site every week, and then 30 days not using it, I cried.
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Anita3148

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After a month of hell, Homestead just worked properly for me!  Signed in with no error!  Saved with no error!  And PUBLISHED with no error!!!!!!  I sure hope this isn't a fluke and I can join the ranks of those not having issues.  In the meantime of course I sprang for normal hosting and a domain name, because who knows what's going to happen here.
(Edited)
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Anita3148

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OK, spoke too soon.  Back to hell.
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Ari

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It's Alive!!!! It came back on tonight.
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Anita3148

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Did it last, Ari?  Mine didn't.  Back to errors galore and "offline" BS again.
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Victoria6733

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PROGRESS, Able to log in for the first time today since Nov 20...seen small "hiccups & issues" but hoping they will be resolved soon...
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nmangini102970

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Just launched a page yesterday for my new company and sent emails out to clients to complete forms, this morning the forms won't submit.  PLEASE HELP.
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Drew N, Alum

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Glad to hear many of you are back online. Remember that we are still working, so there may be some bumps, but we expect most, if not all accounts to connect soon.

Drew
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Jeannie3707

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For some reason nothing that I post in text boxes will take on my site builder plus.  I will need to get some work done by Friday.  Let me know.  Thanks.  Jeannie
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Rebecca2297

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Drew Thank you for your email.  Unfortunately, I am not able to call as now your phones are not working or no one is answering them.  Not quite sure which.  I was sent an email to change our IP address but if we do that we then have to create a completely new website which we are not willing to do.  If this is an incorrect perception, please let me know.  We are an E-Commerce account with a simple store.  I have not been able to update items that we sell for over a week now - 10 days or so.  This migration could not have come at a worse time - The Holidays - when sales are at their peak.  We are losing business and more important we are losing the perception by our customers of being an efficient company.  This does not make us happy.  I am not sure what the final outcome for us will be.  To have a service rep tell us to go to another service tells me that as a customer, I am not important to you.  My perception of your company is dimming.  We have been members for over 3 years now and we have paid quite a bit of money to your company.  As a "mom and pop" operation, no doubt we have not paid your company as much as some but in this economy some is better than none.  
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Drew N, Alum

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I am sorry Rebecca2297,

Your website appears to be hosted elsewhere and then you use the Simplestore? If that is correct then you will not be required to change anything. We know this has been a hard time and are sorry, but these changes will be better for everyone in the long run. I wish it hadn't been timed the way it was either. Usually timing is dictated by technical necessity or contractual obligation.

We are sorry and hope to keep you on as a customer.

Drew
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Frank1276

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disgrace.... you should be ashamed.
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Rebecca2297

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Drew thank you for the response.  I am a bit disappointed that I was sent the email about changing our IP when it did not even apply to us. I contacted our web tech and was told that this would be a terrible mistake for us to do.  Thank goodness, he was available for us to get him to tell us this otherwise only the Lord would know what would happened.  We would likely have totally crashed and burned.  

The communication during this VERY challenging process has been so incredibly poor.  I think it would have been helpful if we had been given some common courtesy:

1.  Notice that the system would essentially crash for us
2.  Those of us that use your simple store did not have to change IP addresses but 
     "hurry up" and wait until the system was up.
3.  Some realistic time frame for the expected down time.
4.  Some compassion for those of us that use your service exclusively and how it    
    has affected us.   

Some good communication is so much better than ambiguous communication.  

I realize you are the messenger and I can only imagine have many of these contacts you have received.  At the end of the day, you are the company to us.  

I sincerely wish you a Merry Christmas - mine will be spent worrying about the revenue that we have lost and trying to figure out a way to make it up during what is ordinarily a slow time and (hopefully) accessing the system to upload our simple store - either way a troublesome holiday for us.    
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Anita3148

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Desktop sitebuilder is working again at the moment.  I do have an issue that I was having intermittently before the problems, though.  If I check off to see the page after it's published, it will hang up when loading the page in Firefox and I get "page not responding" and have to go through those hoops.  Is this an issue you are aware of?  Again, it was happening before the last month's issues, but not all the time. 
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Tre 7269

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This is AN OUTRAGE!!!! I AM BEING DENIED A CREDIT FOR SERVICES!!!!! I have remained silent and been patient during this horrible migration experience. I have lost approximately $5000 in revenue and I am being denied a credit.
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Drew N, Alum

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Tre 7269,

I'm happy to look into this. Please create a private topic, as requested in your other topic.

Thanks

Drew
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Jeannie3707

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This whole situation smack of a company going belly up.  They are waiting until the first of the year to announce it.  There will be no refunds in bankruptcy court.  Brace for impact.  I wonder if I will be able to retrieve my intellectual property after the announcement?  I can smell it coming!   I was solicited to purchase 2 years in advance this last fall, which now I perceive  as a last ditch attempt to save this ship.  Man!!  I hope I'm wrong!! 
(Edited)
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Drew N, Alum

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You can call or chat, or do it yourself with our Windows 8 installation guide.

I am running desktop on an 8.1 64 bit, so it can be made to work, sometimes it is difficult.

Drew
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Stuart9026

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Once all the steps are followed and it's loaded according to your installation guide, will it edit and publish properly?  And - will tech support be able to help me go through the steps?
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Drew N, Alum

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Stuart9026,

It should. Most people have been able to. We are still working, and there may be some little glitches, but it shouldn't be anything insurmountable. Tech support should be able to help you with the install. You can also have the guide I linked to above.

Drew
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tyler2456

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Drew N.  I received one of your emails.... tried to call and discuss what to do and I sat on hold for 30 minutes before I had to move on and get back to work. I am now sitting on hold AGAIN. waiting for 10 minutes at this point to speak to someone about that dumb email as well as to manage my domain sites. DISGRACE!!!!! HORRIBLE customer service... I cannot repeat that enough.
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Drew N, Alum

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You can post a question here and I can try to help you.
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Renee0209

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My site is still not working properly.  I have not been able to update my site as I would like for over a month.  I am a small business and this is my only income.  I need a solution!  My site needs updated and published every single week for me to make my business successful.  I need help!
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Rebecca2297

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Renee, are you a simple store?  I am and I have not been able to do anything for several weeks.  I am at a loss as to what to do at this point.  Told that things should resolve today and then a couple of days ago I was told that my issue was unique.  I am unable to get any resolution.  Good Luck to you.  
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Drew N, Alum

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I answered you in the other topic.
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Jeffrey8056

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I am getting an error message when trying to publish.  I have verified that I am logged in.  I have closed and re-logged in.  I have tried using the file manager to publish manually from there.  In any event, I cannot get my page to publish.  Please let me know what my options are!

Most of the time, this is the error message I get:

"Oops! We're sorry we can't publish your page, yet.

First, log in (you're not logged in right now). Then publish your page again. If you're still having problems, call us at: 1-800-710-1998"

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Drew N, Alum

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Which site is giving you the trouble?
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Frank1276

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still????  I thought this would be resolved by the end of 2014???  oh, you meant by 2015....  carry on....
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Renee0209

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I cannot get my site to publish - AGAIN.  It is January 5, 2015.  SOMEONE PLEASE HELP!
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Drew N, Alum

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Which site are you unable to edit? What is happening?
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Renee0209

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After 15 tries - I finally got a page to publish without missing pictures or errors. When will this problem be fixed?  I am relieved that I finally got one of my pages to publish, but I have 4 more pages to go and the endless errors and resubmissions again and again are unacceptable.  Will this improve?
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Drew N, Alum

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What are the errors? Are you using desktop Sitebuilder or Sitebuilder Plus? Is it one site or all?
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Renee0209

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Your request failed due to service issues.  I am using Sitebuilder Plus online as I have a Mac. Also - I get "Sorry, services are temporarily unavailable" Homestead services have been temporarily interrupted.   This is driving me crazy.  I have had problems since November.  I need to update and publish my site EVERY Monday.  This is my only business, my only source of income.  I need some resolutions. PLEASE HELP.
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Drew N, Alum

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It looks like you generally use Chrome. Can you try Firefox and see if it makes a difference? Maybe you have a plug in that is causing an issue.
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jackie9223

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The form submissions on my site are not always sending the email to my client.  I use Desktop and the site has been up since 2011.  This is a new issue since the migration started.  I pulled up every page with forms last night and re-confirmed that each submit button was set to both email and text file.  They were.  Help. 

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Drew N, Alum

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When was the last submission that was not received. Engineers made a change late Saturday night that seems to have fixed this issue for several people.
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jackie9223

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Thanks Drew.  The last one was on Saturday, so perhaps this issue is resolved.  Thanks again.

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Drew N, Alum

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Ok. Let us know if you see it again
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William4092

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Hi Drew, I am another customer experiencing the same issues as jackie9223. Our forms have not been sending straight to our designated email and whatever the engineers did on Saturday is still not helping. I don't know whether it is something that is affecting certain areas, but I am from the Chicago area and we've been having problems since the migration. We've also experienced failed font uploads through the site as well as the site builder. Is the migration complete or are we still waiting?
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David4214

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That's a great question. Is the migration complete? Will all of Homestead's customers receive the official word? If it is not complete what kind of time frame are we talking about? All the migration did was to create allot of heartbreak, income loss and a great amount of dissatisfaction. IS all this work going to be noticeable or was it for not?
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Robert8971

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Some of the submission forms work while others don't! C'mon guys!!!

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