Customers can't create accounts

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I have received several emails recently from customers telling me that they are unable to create an account on my website.  Either it's captcha isn't working or the website isn't letting them create an account.  To test this, I tried to create an account and had no problems doing so.  Any help would be most appreciated.
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Millicent1925

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Posted 1 month ago

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Drew N, Community Manager

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I made an account under the email test@test.com. What are they saying is happening when they try?

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