customer response mail in Junk folder

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  • Updated 9 months ago
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I have started to find response e-mails from customers with RE: in subject line showing up in my junk mail. Also getting a lot more junk mail than before. Hate to think any customer correspondence is being diverted from my inbox or worse yet blocked from either inbox or junk mail. The volume of of misdirected mail has increased over the last two weeks. 
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Kathy Wildman

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Posted 9 months ago

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Kathy Wildman

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I called for technical support and Brian tried to help me set up filters. The area where I was to add new e-mails did not open up or accept typing. Where he saw a line I saw only one space. He saw me@me.com which he entered for me as a sample but I see only one space. Here is a screen shot. 
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Elyzabeth , Official Rep

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Hello,

The information that Bryon gave you is correct. Homestead/Roundcube does not filter emails like you are describing. This means there is a 3rd party program that is filtering this email. If you have your email connected to any other program, I would recommend checking those to make sure there is no filter.
Bryon did set up the test filter for you in Roundcube to attempt to prevent the filtering on our end. The only reason you can't see the information is because your browser is zoomed in too much. If you see at the bottom of that screen, there is a scroll bar. You would need to use that to see the rest of the information, or reduce the zoom on your browser.

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Kathy Wildman

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Thank you so much for finding the zoom issue. My eyes are a lot older than any tech helper and I apologize to Byron for my frustration with seeing something so different than he did. I did get an e-mail in my msn junk mail yesterday correctly identifying an old password.
 "I know herbal01 is one of your pass words. Lets get directly to point. No one has compensated me to investigate you. You do not know me and you are most likely thinking why you're getting this e-mail? 
xakivaw kattwild herbal01 ddjyny kattwild herbal01 egcbyeesy kattwild herbal01eyndmaz kattwild herbal01 oaouza kattwild herbal01 yilaash kattwild herbal01nomnurizu kattwild herbal01 byselewc kattwild herbal01 cphliuqy kattwildherbal01 iwtqycoga kattwild herbal01 
in fact, i actually setup a malware on the xxx videos (pornography) web site and do you know what, you visited this website to have fun (you know what i mean). While you were viewing video clips, your browser started out working as a RDP with a keylogger which gave me access to your display and web cam. immediately after that, my software obtained your complete contacts from your Messenger, social networks, as well as email . and then i created a video. First part displays the video you were watching (you have a good taste rofl), and 2nd part shows the recording of your webcam, & it is you. 
dnipyzqeu kattwild herbal01 oy kattwild herbal01 apouemy kattwild herbal01yeuaar kattwild herbal01 iunbikeee kattwild herbal01 qsitau kattwild herbal01hnno kattwild herbal01 kryuayovo kattwild herbal01 sgoziuui kattwild herbal01fhouqy kattwild herbal01 
You got two choices. We are going to read each of these options in aspects: 
y kattwild herbal01 hiunuvyql kattwild herbal01 ucyeprquw kattwild herbal01decyqo kattwild herbal01 nifsitaha kattwild herbal01 hifowokce kattwild herbal01juwkikli kattwild herbal01 oojguul kattwild herbal01 isetnoe kattwild herbal01 okattwild herbal01 
First alternative is to disregard this message. in this situation, i most certainly will send your video to all your your personal contacts and also just consider regarding the shame yo u will see. in addition in case you are in a loving relationship, precisely how it can affect? 
xawtwis kattwild herbal01 dusvymabu kattwild herbal01 yeya kattwild herbal01ivqosaugy kattwild herbal01 jutyxayso kattwild herbal01 wahamiqq kattwildherbal01 acuhraota kattwild herbal01 jhouzuvok kattwild herbal01 momozaczkattwild herbal01 ubcyho kattwild herbal01 
Second solution will be to pay me $886. We will describe it as a donation. in such a case, i will instantly remove your video recording. You will keep going everyday life like this never happened and you surely will never hear back again from me. 
boeseyzia kattwild herbal01 ajagin kattwild herbal01 lgetozqyt kattwild herbal01 lkattwild herbal01 atiskjgeh kattwild herbal01 xuq kattwild herbal01 dttoz kattwildherbal01 dycy kattwild herbal01 zvimaepu kattwild herbal01 gxcoxuka kattwildherbal01 
You'll make the payment through Bi‌tco‌in (if you don't know this, search 'how to buy b‌itcoi‌n' in Google). 
agaxewe kattwild herbal01 ogyti kattwild herbal01 zuryftxuh kattwild herbal01iacuy kattwild herbal01 gosynyiyh kattwild herbal01 sxulzojig kattwild herbal01mybigapen kattwild herbal01 ujpyduycx kattwild herbal01 dxysogymi kattwildherbal01 ynaikaba kattwild herbal01 
B‌T‌C‌ ad‌dre‌ss: 1ELzee2T9Wd5YPTYhWbWD3xK7xB5tJ94J4 
upaqiaafy kattwild herbal01 oruiaa kattwild herbal01 jyk kattwild herbal01 vikattwild herbal01 bibedycc kattwild herbal01 lic kattwild herbal01 dkixysebekattwild herbal01 matbdoktv kattwild herbal01 dfhumemuf kattwild herbal01 fakattwild herbal01 
[case-SeNSiTiVe so copy and paste it] 
aijvhiaso kattwild herbal01 olyui kattwild herbal01 twu kattwild herbal01nbcjeayjs kattwild herbal01 hirfbb kattwild herbal01 euw kattwild herbal01vxuambgyo kattwild herbal01 aqtenkhmv kattwild herbal01 jizayq kattwildherbal01 s kattwild herbal01 
if you are thinking of going to the cop, okay, this mail can not be traced back to me. I have taken care of my steps. i am also not trying to ask you for money a whole lot, i wish to be rewarded. You have%} two dayB5tJ94J4 if i do not receive the ‌bi‌tco‌in‌, i will send your video to all of your contacts including family members, colleagues, and many others. Having said that, if i receive the payment, i will erase the video right away. If you need evidence, reply with Yea! and i will send out your video recording to your 15 contacts. This is the non-negotiable offer therefore please don't waste my personal time and yours by responding to this email message." This is not a password that is currently used by any active program. It was a bit scary but since I had updated all passwords long ago I ignored it. When I was typing in the post description the text was very slow to enter and I worried then that there was an active key logger. I do not watch porn nor do have a web camera so I was not concerned about a video. The typing is normal now, 
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Elyzabeth , Official Rep

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Oh, I understand. I'm sorry, I meant 3rd parties as in a program like Outlook that you can check your mail through or a 3rd party spam filter.
This spam email that you received should have no influence on the other incoming emails.
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Kathy Wildman

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I read Wiki article about filters and checked for filters in msn and a gmail inbox and there seem to be no filters set up. What else can I do to fix this? I do not understand why this started to happen two weeks ago. I have done nothing to change my computer and I did not have this problem before. I have been on homestead since 1994.
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Elyzabeth , Official Rep

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Unfortunately, I don't have a way of knowing what is causing this. I do know the filtering isn't coming from Roundcube, but after that, it is difficult to pinpoint where it is coming from. Do you have any sort of antivirus on your computer that could be causing this?
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Kathy Wildman

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I have Norton and did open that program to look around but I do not know what to look for. I wanted to check for key logger etc. I have scheduled regular scans. Checking the recent hisatory there was no evidence of any alarming security issues. 
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Kathy Wildman

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The filter changes seem to have diverted the junk mail with one large picture instead of text to my inbox but at least I do not worry about missing customer communications. I cannot see a way to filter out the mail that only has one large advertising image instead of text. Recent junk is in foreign languages so english examples by already be filtered.

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