Customer cant send me emails cause they are rejected due to a permanent error

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Customer replied to me and is getting this error:

De: AntiSpam Grupo Pasqui <antispam@grupopasqui.com>
Fecha: 17 de diciembre de 2018, 17:18:19 GMT-6
Para: <xxxx@coamesa.com>
Asunto: Returned mail: see transcript for details



The original message was received at Mon, 17 Dec 2018 17:18:15 -0600
from:
<xxxx@coamesa.com>

  ----- The following addresses had permanent fatal errors -----
<ignacio@multienvases.com>
   (reason: 554 bosimpinc12 bizsmtp  Connection rejected. Reverse DNS for 201.199.201.179 does not exist.)

  ----- Transcript of session follows -----
... while talking to mx.multienvases.com.:
<<< 554 bosimpinc12 bizsmtp  Connection rejected. Reverse DNS for 201.199.201.179 does not exist.

554 5.0.0 bosimpinc12 bizsmtp  Connection rejected. Reverse DNS for 201.199.201.179 does not exist.

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Ignacio8140

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Posted 4 weeks ago

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Elyzabeth , Official Rep

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Hello,

Unfortunately, our server is not able to communicate with that server due to security reasons. The customer that sent the email will need to have their provider check the logs to resolve the issue.
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Ignacio8140

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Hello again.  i just got this from another customer... please help:

This message was created automatically by mail delivery software.


A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:


  radiolink@racsa.co.cr
    host smtp2.racsa.co.cr [196.40.31.24]
    SMTP error from remote mail server after RCPT TO:<radiolink@racsa.co.cr>:
    554 Service unavailable; Client host [bosmailout06.eigbox.net] blocked by bl.spamcop.net; Blocked - see http://www.spamcop.net/bl.shtml?66.96.188.6
Reporting-MTA: dns; bosmailout06.eigbox.net


Action: failed
Final-Recipient: rfc822;radiolink@racsa.co.cr
Status: 5.0.0
Remote-MTA: dns; smtp2.racsa.co.cr
Remote-MTA: X-ip; [196.40.31.24]
X-Exim-Diagnostic: X-str; SMTP error from remote mail server after RCPT TO:<radiolink@racsa.co.cr>: 554 Service unavailable; Client host [bosmailout06.eigbox.net] blocked by bl.spamcop.net; Blocked - see http://www.spamcop.net/bl.shtml?66.96.188.6
Diagnostic-Code: smtp; 554 Service unavailable; Client host [bosmailout06.eigbox.net] blocked by bl.spamcop.net; Blocked - see http://www.spamcop.net/bl.shtml?66.96.188.6
Return-path: <ignacio@multienvases.com>
Received: from bosmailscan06.eigbox.net ([10.20.15.6])
by bosmailout06.eigbox.net with esmtp (Exim)
id 1gZOwN-0002Xp-6v
for radiolink@racsa.co.cr; Tue, 18 Dec 2018 18:38:19 -0500
DKIM-Signature: v=1; a=rsa-sha256; q=dns/txt; c=relaxed/relaxed;
d=multienvases.com; s=dkim; h=Sender:To:Message-Id:Subject:Date:Mime-Version:
From:Content-Transfer-Encoding:Content-Type:Reply-To:Cc:Content-ID:
Content-Description:Resent-Date:Resent-From:Resent-Sender:Resent-To:Resent-Cc
:Resent-Message-ID:In-Reply-To:References:List-Id:List-Help:List-Unsubscribe:
List-Subscribe:List-Post:List-Owner:List-Archive;
bh=apHnNJ89ZpcYh6aYwzqeLi1YKD9ltMj5yPOj6tfaDJ0=; b=NOd+UJDlaFBuyYMXy3JYBSSIDm
mCC22br0J1S8ZbFogoDsC69+Pty5frplTQePHb2JObxmi7xDgYaHKDFQioyzESOMH+kBG+XtSFwws
5B+auJYHb1VhmeB8mr2xchtsdb5aXqN2qzE1I1peKVTDQspblKgD6vlyJRjTvfvmR2qRoGuHzC2Ns
PZFCgnSrSV3rgRhu8z0wDVo+KEw2KibHJIsPRVRFqpxZsY86XTrbHN01RH+b4QTUv/lMhJ3frQG1S
k9X/lxg7rJVzarz7yKqzFtJQbyHVWMtXAwV/NIITUy0l3nyGM3eyiTmNN0lXVmwPqGiH/jPQTfip2
WKtikMyA==;
Received: from [10.115.3.33] (helo=bosimpout13)
by bosmailscan06.eigbox.net with esmtp (Exim)
id 1gZOwN-0007MA-3l
for radiolink@racsa.co.cr; Tue, 18 Dec 2018 18:38:19 -0500
Received: from bosauthsmtp20.yourhostingaccount.com ([10.20.18.20])
by bosimpout13 with 
id DbeG1z0030Ryvre01beK6V; Tue, 18 Dec 2018 18:38:19 -0500
X-Authority-Analysis: v=2.2 cv=XsOKARN9 c=1 sm=1 tr=0
a=+ytGl4G4tE0vYSFVg4BDCw==:117 a=isQpwZ1uDP+UJ3LKzC3yCg==:17
a=2ur7OfE09M0A:10 a=s_L9h_zfMCUA:10 a=wpBX2YBsAAAA:8 a=gSer3mpoIRWoPTZVLjYA:9
a=CjuIK1q_8ugA:10 a=yIlrhiFU5ekA:10 a=yAqRI6q_k1l8Bf4_MFoA:9
a=zo0iM8Oe04CB0Z45:21 a=_W_S_7VecoQA:10 a=iO-qsvsZxjDIePAARWAA:9
a=f4GfrvH-CY5z6N-S:18 a=KQqxNPgzF0kA:10 a=iX430pmdESvA12tzfE3i:22
Received: from [201.191.163.24] (port=44763 helo=[192.166.100.13])
by bosauthsmtp20.eigbox.net with esmtpsa (TLSv1.2:ECDHE-RSA-AES256-GCM-SHA384:256)
(Exim)
id 1gZOwJ-0003DC-De
for radiolink@racsa.co.cr; Tue, 18 Dec 2018 18:38:16 -0500
Content-Type: multipart/alternative; boundary=Apple-Mail-94C3E5FF-7883-473B-BAEC-37A24D154025
Content-Transfer-Encoding: 7bit
From: Ignacio Calderon <ignacio@multienvases.com>
Mime-Version: 1.0 (1.0)
Date: Tue, 18 Dec 2018 17:38:12 -0600
Subject: Rotulo Se Alquila
Message-Id: <CDFA2754-C576-40F6-BB48-6A0AF716A4D9@multienvases.com>
To: Papa <radiolink@racsa.co.cr>
X-Mailer: iPhone Mail (16C101)
X-EN-UserInfo: aad47f1a36fe728cf7e381c4a5d3a0e5:931c98230c6409dcc37fa7e93b490c27
X-EN-AuthUser: ignacio@multienvases.com
Sender:  Ignacio Calderon <ignacio@multienvases.com>
X-EN-OrigIP: 201.191.163.24
X-EN-OrigHost: unknown
X-EN-Class: impinc


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Elyzabeth , Official Rep

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This, specifically, is a known issue that we are working on resolving. Spamcop is a 3rd party company that is blocking some of our IP adddresses, we are working with them to get this fixed. For now, we keep rotating the IP address you are using, so please try to resend every 30 minutes.

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