Customer Cannot Reach My Page...!

  • 0
  • 1
  • Problem
  • Updated 11 months ago
  • In Progress
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Archived

Our customers informed us many times that they cannot access our website and they receive instead an advertising message to build a website through Homestead ...!
I told them many times that it is an issue related to them until it happened to me...
you can find a photos of it attached. this is very unhealthy for our image to have our URL address promoting other Company...!
Photo of Riad2166

Riad2166

  • 162 Points 100 badge 2x thumb
  • Disappointed

Posted 11 months ago

  • 0
  • 1
Photo of Drew N

Drew N, Community Manager

  • 258,538 Points 100k badge 2x thumb
It seems to be working for me.
Photo of Riad2166

Riad2166

  • 162 Points 100 badge 2x thumb
Is it logical to wait that much to get a reply while having our page down......!
This Is Not Logical At All
There Must Be Away To Contact The Support Directly And Get Answers ASAP....!
Photo of Drew N

Drew N, Community Manager

  • 258,538 Points 100k badge 2x thumb
On the online channels we aim for a 4 hour response time. If you have an emergency then calling is more immediate.
Photo of susan2829

susan2829, Champion

  • 42,860 Points 20k badge 2x thumb
Hours of Operation for Live Support
Sales:  1-800-986-0958 (Support can also be contacted via this number)
Support: 1-800-710-1998

Phone:
Mon-Fri 6:00am - 5:00pm MST(No DST)
Sat-Sun Closed

Community:
Homestead Techs available Mon - Fri
Community Members - Available 24x7

This conversation is no longer open for comments or replies.