Continual Server Problems

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  • Updated 4 years ago
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Is there any end in site in regards to the server problems? There's been no update from HS recently regarding any progress that is being made--if any.  Day in and day out I can't preview a page let alone publish a page without having to refresh/save several times before the page crashes due to server problems. Can anyone from HS update us on when this train wreck will be over?
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Crash

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  • you figure it out!

Posted 4 years ago

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themieleman, Champion

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I'm not having any problems now.
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Drew N, Community Manager

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Crash,

Can I try publishing the entire site again? Currently, there is no server issue that will cause a problem publishing, so we need to treat this as an account specific issue.
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Crash

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sure
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Drew N, Community Manager

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Ok, I tried twice and got the error 0x17 both times. I am going to have someone take a look.
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Crash

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what kind of error is 0x17?

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Drew N, Community Manager

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It's a generic publishing error. I am having someone look into it to see if they can find the specific reason.
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Crash

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Has there been any progress made? I''m still getting server error messages.
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Drew N, Community Manager

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Not yet. We have a quite a few things that the engineers are working on. Unfortunately, I don't know how long it will take them to look at it. I will let you know when they reply to me.
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Crash

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It's been a week and I haven't heard anything. The problem can't this difficult to solve. 

Delay after delay--when will this crap end? 2 months of stating we'll get back to you and I always hear the same thing--nothing. 13 years of being with HS and this is the thanks I get.  
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Drew N, Community Manager

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Sorry about the time it is taking, but the engineers are working on things that affect a great many people first. I have your request in line, but can't say when they will complete it. When they do, I will post.
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Jonathan T.

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I thought everything was supposed to be over early January. I took a month off because I couldn't take the pain anymore, and I'm still constantly getting error messages as I work on websites.

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