Continual 'Crashing'

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Drew: I started using Homestead Sitebuilder with Windows XP back in about 2002. I was very pleased with it how easy it was to use. I then upgraded to the Windows Vista O/S and was equally pleased. Then, I got a new computer with Windows 8.1 and Sitebuilder worked equally well. I then upgraded my 8.1 O/S to the free Windows 10 O/S; that was a problem. But when I called Homestead, I was put in contact with two or three EXCELLENT CSR's that provided me with a link to a 'patch' to make Sitebuilder compatible with Windows 10. Sitebuilder began working perfectly once again. Then, my computer was 'hacked' requiring me to do a 'factory reset. I lost all of my Homestead files, but did have backup copies on the laptop running Vista.

I'm still running Windows 8.1 but Sitebuilder keeps 'crashing' on me. I've gotten 'different answers' when I contact Homestead; but the basic responses that the original Homestead Sitebuilder which uses Windows Vista and 8.1 is no longer being 'supported' and that I have to switch to Sitebuilder 'Lite'.

Even though I realize that Windows Vista is now an 'ancient' program, it works well for me on my laptop with Homestead's original Sitebuilder program. And, with the exception of 'crashing', when it works with 8.1, it works well.

One of your CSR's told me that I had too many Webpages, too many files so I deleted everything thyat I believed to be 'stagnant'; totally deleted the Homestead Sitebuilder program from my computer running 8.1 O/S, but nothing improved; the program kept 'crashing' unexpectedly.

So now I need a 'definitive' answer; is the Original Sitebuilder program going to eventually be shut down? If that's the case, I'm going to have to start looking now for an alternative Website building program.

Truth be known, I really like the way that the original Homestead Sitebuilder program performs; it's easy to use and I've become very proficient at using it.

I've 'tinkered' with Sitebuilder Lite, and find that it is nowhere as easy to use as the original Sitebuilder program and is very cumbersome.

I'd appreciate any information, advice and 'direction' that you can provide to me.

Thanks,

Richard Odoms
Hamburg, Minnesota 55339
E-mail: thedeltashow@gmail.com
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Richard8447

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Posted 9 months ago

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Drew N, Community Manager

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First and foremost, at this time, there is not a plan to discontinue the use of Sitebuilder desktop at this time. However, it does depend on a couple of legacy Microsoft programs. If Microsoft does away with those programs in any Windows version, then desktop will no longer work. Microsoft has not done this so far, so I do not really expect them to, but it is not under our control.

The online Sitebuilder is Sitebuilder Plus, not Sitebuilder Lite. Lite is an extremely old online version that would be pretty close to unusable at this time. Most elements would not be accessible at all.

When you uninstalled Sitebuilder, did you just use the Windows uninstall? If so you may want to follow these instructions to manually remove some files after running the uninstall. Windows uninstall isn't very thorough. https://community.homestead.com/homestead/topics/how_do_i_do_a_complete_re_install_of_sitebuilder_de...

It also appears that you are using 2 different versions of the desktop program. One is the XP version, which should only be used on XP or earlier. So when you start to do this process please log in only from the computer you are trying to get working better. How many different computers are you using? What are the Windows version one each one. Do they crash in the same way? Is there any message?

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