contact form submission delay

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  • Updated 3 years ago
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I created a "Request Information" page on the site, so I could capture emails and build my list. After publishing, I tried to test it. It's been approximately 41 minutes since I entered the test information and I Have just received an email alerting me of the request. Speed to Lead is important, so this is a HUGE concern. Why did it take so long?
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Elisa9404

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  • anxious and very concerned.

Posted 3 years ago

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Raghbir

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How to solve the website shows up on google?
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Raghbir

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24 hour
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Drew N, Alum

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Elisa9404, did you ever receive the submission? How long did it take?
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susan2829, Champion

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Sent one to myself using my address in the Submit and it never arrived. Sent one from me to the client using their address in the Submit and they didn't receive it. This was yesterday.
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Todd H, Social Media Specialist

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What is the URL to your contact page, and what is the email address?
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susan2829, Champion

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will reply privately Todd as I'm not ready for the site to be public just yet.
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Todd H, Social Media Specialist

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Alright susan2829, thank you.
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Chad9507

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I am not receiving some of my form submissions either. I have one form in my Form Manager that still has not been emailed. It's been almost 2 hours and there has been a submission since that that has come through.
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Chad9507

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It appears that the other forms are coming through just fine. But one submission from one form still is not being emailed. And a submission on that same form was emailed AFTER that one. Any way you guys can push it through?
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Todd H, Social Media Specialist

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Hi Chad, if you are referring to the form submission on your 600series page, there are a few things to look at. The email is hosted with Outlook, so ultimately you may have to communicate with them, but I do see that the form is requesting specific information pertaining to addresses and phone numbers. Often times these look very similar to credit card spam and may be filtered. If you change the email address to something else, are you able to test that?
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Chad9507

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Sorry, it's this page/form:

http://www.ready-access.com/Flushmount-Windows/131Bi-Parting.html#anchor_64

I've checked all spam and clutter emails and haven't had any trouble with similar forms that have been emailed. Plus we've been getting these emails for years with no issues. It just seems to be this one very specific submission for whatever reason.
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Chad9507

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AND we got that exact same form emailed after the one we still haven't received was submitted.
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Todd H, Social Media Specialist

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Is the form not working at all? Or just not working for one specific person?
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Todd H, Social Media Specialist

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If there are ever some that do not deliver, there is an option to enable the form to be saved to your Form manager. This is usually for this specific problem when some submissions do not send. You can view your Form manager by going to Website Manager, select your website, then click More, then Manage Forms.
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Chad9507

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The form is working as we have received a submission just this morning, but a customer called and inquired about their submission and we searched our email and their form did not come through. So we checked the Form Manager and it is in there but still has not been emailed. It was submitted almost 3 hours ago and still has not been emailed.

Also, on that same form, we received an email from a submission that was made after the aforementioned submission.

So there have been 2 submissions on that same form this morning. The first was never emailed and is in the Form Manager. The second was emailed. I just need you guys to push the first one through.

It was submitted 01/12/2017 08:19:30
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Chad9507

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The Form Manger is terrible and not user friendly. We prefer the emails and rely on them. We only refer to the Form Manager when a customer calls and asks why we haven't replied.
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Chad9507

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It came through! Albeit 3-1/2 hours after it was submitted. Hopefully it was just a fluke and doesn't happen again.
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Todd H, Social Media Specialist

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Chad9507, I am glad to hear the email finally delivered. It could be very possible there was a small delay in the back end.

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