contact form error website builder

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We finished rebuilding our website in Website Builder and published it last night.  This morning I am on a different computer and testing our contact page.  When I hit the submit button, I receive an error.  I have verified it is pointed to the correct email address, but emails are not getting through.  Any idea how to fix?  Thanks in advance.
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Teresa8270

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Posted 3 months ago

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Elyzabeth , Official Rep

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Hello,

I just went to the contact page on your WebsiteBuilder site and was able to submit a test submission to that form with no errors. What is the error that you receive?
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Teresa8270

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I 
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Teresa8270

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Hmmm...I was just able to submit from my phone -- maybe it is my work computer?
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Elyzabeth , Official Rep

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It's possible. Do you have a computer you can try from when you get home?
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Teresa8270

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Yes.  Thank you for your help!
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john2593

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Hi Elizabeth, my website submit button is not going through to me email. Could you test this please for FairLegalFees.com.au
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john2593

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No did not come through. I will not give up but it is nearly 6am now and tired and at a loss
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Elyzabeth , Official Rep

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Oh goodness, you've had a long night. Yes, unfortunately, the troubleshooting that needs to be done at this point is to troubleshoot why your email cannot receive the form submissions. This would need to be discussed with your email host.
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john2593

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Hi Elizabeth, I am at a loss. even on my other site challengeLF the submit button is not working. I have checked it. I am still of the view that it is somehow the 'submit button' but I cannot work out why?
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Elyzabeth , Official Rep

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It is not the submit button. I've already tested the button by putting my email address on it, and it worked just fine. This means it isn't an issue with the button.

The issue is that the emails that we are sending are not being accepted by your inbox. You will need to talk to the company that you get your email address from to troubleshoot this
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john2593

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Hi Elizabeth, I found the problem. The submit button is working. The mail from it are going into my 'junk' mail box, not my inbox. What about that!!! Mybe someone else will have the same problem. Now you know. Cheers John

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