contact form error message received

  • 0
  • 1
  • Problem
  • Updated 1 year ago
  • Acknowledged
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Archiving inactive content

when someone submits something on the contact form, they receive an error message:   There was an error while submitting your information.

Photo of Gingi1362


  • 160 Points 100 badge 2x thumb

Posted 1 year ago

  • 0
  • 1
Photo of Lynn1286

Lynn1286, Champion

  • 6,516 Points 5k badge 2x thumb
When I click on it, the message says the account has been closed-no information will be sent-but that may have to do with the internal Homestead stuff because your site name is not in the link you provided.  If the forum reps can't answer your question sometime this morning, just call them 800-710-1998 after 8am pacific time.

Photo of Elyzabeth

Elyzabeth , Official Rep

  • 48,092 Points 20k badge 2x thumb
So, this is due to the custom text you have set on your submit button. That feature is getting an error. I would recommend creating a thank you page that you link that submit button to, and have an option on that thank you page that allows your page visitor to navigate your website from there.

This conversation is no longer open for comments or replies.