Archived and Closed
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Our network teams are currently investigating an issue affecting the connection to Sitebuilder and to customer sites. We will post updates as we receive more information.
Update: 3:20pm: Sites appear to be resolving now. We are not declaring this resolved yet, but traffic is returning to normal levels.
Update: 3:45pm(MST): Resolved. Please not that this was not the data migration. This was a fault in the old data center that has been resolved.
Update: 3:20pm: Sites appear to be resolving now. We are not declaring this resolved yet, but traffic is returning to normal levels.
Update: 3:45pm(MST): Resolved. Please not that this was not the data migration. This was a fault in the old data center that has been resolved.
Drew N, Alum
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262,676 Points
Posted 5 years ago
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2,456 Points
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1,774 Points
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282 Points
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282 Points
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282 Points
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282 Points
My website is down. From my shopping cart program looks like at least an hour. Please help. www.BeadBuddies.net
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2,456 Points
It was only temporary. They are back up now. Mine was down for 33 minutes.
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282 Points
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392 Points
Extremely disappointed in Homestead. I understand outages, but before I saw this here, I contacted customer support. After about a 27-minute wait, I got a rep that was extremely rude and nasty, and when I asked if the problem had been identified and if they know an estimated time of repair, he was very snarky and said when they find the problem they will fix it. I knew that. Was just trying to gather more info, and didn't need the sass to go with. That is why I have moved nearly 40 of my client websites to GoDaddy w/ WordPress and only have five client sites still on Homestead. It is sad on how bad Homestead is now. The downfall started years ago when Intuit bought it, and it continues to worsen now. Very self-destructive company. Hoping I have the last five websites moved by January.
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1,780 Points
<<That is why I have moved nearly 40 of my client websites to GoDaddy w/ WordPress>>
Jason...how involved is moving sites to GoDaddy, etc. Email me if you have time...patsyannferguson@aol.com
Jason...how involved is moving sites to GoDaddy, etc. Email me if you have time...patsyannferguson@aol.com
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912 Points
Drew N, Alum
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262,676 Points
Sites appear to be resolving now. We are not declaring this resolved at this time, but all systems and traffic are returning to normal levels.
Drew
Drew
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2,456 Points
Your Web Site is no longer on error
URL: http://www.collettscountrykennel.comTime: Thu Dec 11 17:21:29 EST 2014Total Time on Error: 33 minutes, 33 seconds
URL: http://www.collettscountrykennel.comTime: Thu Dec 11 17:21:29 EST 2014Total Time on Error: 33 minutes, 33 seconds
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282 Points
I have been with Homestead 10 years. Mostly good times! I only need a couple basic things from Homestead. #1 - Keep my site up so I can sell my products. #2 - Allow me to update my site using SiteBuilder. As long as those 2 things work I am happy. I have tried other programs as backups over the years and none of them come close to Homestead. Please keep the basics working and you will keep your long-term customers happy. Thanks and have a good night!
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2,456 Points
RECOVERY ALERT
Your website is no longer on error.
URL: http://www.poodle-mix-puppies.com/index.html
Time: 2014-12-11 17:18:51 -0500
Time On Error: 1 hour 25 minutes 16 seconds
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132 Points
This reply was created from a merged topic originally titled Is anyone else's website down right now?.
My website is down right now. Is anyone else experiencing this?
My website is down right now. Is anyone else experiencing this?
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2,456 Points
It is only temporary. Mine have been down for like 33 minutes.
Your Web Site is no longer on error
URL: http://www.collettscountrykennel.comTime: Thu Dec 11 17:21:29 EST 2014Total Time on Error: 33 minutes, 33 seconds
Your Web Site is no longer on error
URL: http://www.collettscountrykennel.comTime: Thu Dec 11 17:21:29 EST 2014Total Time on Error: 33 minutes, 33 seconds
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688 Points
This reply was created from a merged topic originally titled Bad enough I can't update my site and NOW MY CUSTOMERS CAN'T EVEN GET TO MY SITES....
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2,456 Points
It's only tempory. Mine was down for 33 minutes. It's back up now:
Your Web Site is no longer on error
URL: http://www.collettscountrykennel.comTime: Thu Dec 11 17:21:29 EST 2014Total Time on Error: 33 minutes, 33 seconds
Your Web Site is no longer on error
URL: http://www.collettscountrykennel.comTime: Thu Dec 11 17:21:29 EST 2014Total Time on Error: 33 minutes, 33 seconds
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1,774 Points
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154 Points
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150 Points
The issues are far from resolved. They lost an important page of my site after I worked 3 days on it. Now I'm rebuilding it and it wont save/publish, error 0x19. All they said was "Sorry". I've been dealing with this aggravating for a week. I'm looking at other sites now
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2,456 Points
Have you tried deleting Homestead from your computer following the steps that Drew gave and then run Ccleaner to get rid of any mixed commands, Then do a clean install? We all need to help get back on track here and not just complain. We need to work together for the good of the company.
Today was a bad day to try and work and publish. If it saved it may still be there when you upload your website again.
Today was a bad day to try and work and publish. If it saved it may still be there when you upload your website again.
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150 Points
I just found this forum after getting no help from customer noservice. Where are Drew's steps? I do CCleaner on a regular basis, much more this week, thinking the problem was me. I am willing to do anything right now, but I think my page is long gone. Homestead found a version 2 weeks old and put it on my site.
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2,456 Points
Drews steps are posted on this site. I didn't do Drews steps. I have advance system care for my computer that gets rid of malware. Also I have obit uninstaller. I was afraid I couldn't follow his steps and just used the uninstaller to uninstall Homestead. I had installed it more than once on my computer and wanted to get all files and fragments so there wouldn't be any mixed commands and I would get a fresh clean new install. iobit also shreds the files and folders too with a deep scan. Many people have their opinions of the way I did it, but it worked and I was up and running and they were still sittin in the middle of a lake complaining.
Problem is the site says to call them to download and they won't answer the phone for four days noe
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2,456 Points
Strange I never saw that when I downloaded my clean version of HS on the website manager page after login?
(Edited)
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2,456 Points
Tara I just saw that the version 2 weeks old is a mirrored version for you to work with, instead of loosing your site altogether. Someone said it is worth $30.00. It's like a back up or their way to keep you from loosing everything :-)
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150 Points
This morning, my site is running fine and smoothly. I didn't do anything on my end. I was able to recreate lost page, save and publish. Thanks for whatever you guys did. I'm good for a few weeks now.
Drew N, Alum
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262,676 Points
Glad to hear it
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514 Points
After 3 times, I was able to log into my desktop. When I clicked "publish" I still received the "not connected" message. I need to publish - from the desktop only. Any updates? Frustration level reaching all-time high
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2,456 Points
Others have left their sitebuilder up for a while and eventually it would show on line and they were able to edit and publish a few pages then it would go off line again. They may be running some sort of a scan to organise all the Ips vs websites?? Same thing we do when we Scan discs or defrag after a few uploads. They did a complete migration.
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102 Points
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2,456 Points
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102 Points
