Archived and Closed
This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Archiving inactive conversation
Sign here for them to bring the live chat back full time so we can all get things done.
-
184 Points
- cheated
Posted 3 years ago
-
884 Points
-
662 Points
Yes, Homestead. Please bring back chat. One of the reasons I went back to Homestead was because of the very nice, helpful chat team. Questions through the community home don't do me a lot of good because I mostly see "questions" but few "answers". So it would be welcoming to return to the excellent personal contact that was a part of the Homestead service. Thanks!
susan2829, Champion
-
43,212 Points
Personal contact is still available by calling Tech Support - hours are the same as the live chat was. I've posted the number and hours below.
As for answers here in the Forum, Drew, who is the Homestead Community Manager for this Forum does an outstanding job of replying to questions asked here. Plus, there are Community members who also help out.
Hours of Operation for Live Support
Sales: 1-800-986-0958 (Support can also be contacted via this number)
Support: 1-800-710-1998
Phone:
Mon-Fri 6:00am - 5:00pm MST(No DST)
Sat-Sun Closed
Community:
Homestead Techs available Mon - Fri
Community Members - Available 24x7
As for answers here in the Forum, Drew, who is the Homestead Community Manager for this Forum does an outstanding job of replying to questions asked here. Plus, there are Community members who also help out.
Hours of Operation for Live Support
Sales: 1-800-986-0958 (Support can also be contacted via this number)
Support: 1-800-710-1998
Phone:
Mon-Fri 6:00am - 5:00pm MST(No DST)
Sat-Sun Closed
Community:
Homestead Techs available Mon - Fri
Community Members - Available 24x7
-
690 Points
some folks are hearing impaired and chat was wonderful calling is not always the best option
Elyzabeth , Official Rep
-
48,072 Points
Hello LEROY2705
We use to have a chat function, but it was not utilized enough to keep it. If you have a question, please post it here in the Community, and I will be happy to assist you.
We use to have a chat function, but it was not utilized enough to keep it. If you have a question, please post it here in the Community, and I will be happy to assist you.
-
690 Points
now that google will start marking sites unsecure how will homestead secure my site I am a charter member (before intuit back when it was a free novelty idea) and since been paying for years. I have unlimited professional gold pkg I don't want to pay extra just bc one browser among many doesn't think its secure but I don't want to lose visitors bc the widget domain for sale pops up @ http://www.winthelottery.homestead.com/ please advise UPDATE NOTE: other outside links to this page works fine but its the landing page thats not coming up. I have since tried other browsers which work fine but I want it working with Chrome also
-
690 Points
add the appropriate coding to make google chrome recognize http://www.winthelottery.homestead.com/ is a secured site I am already paying gold prices monthly for years
Elyzabeth , Official Rep
-
48,072 Points
So I have seen that issue before, LEROY2705, and it is actually due to HTML code you have on your site that is redirecting to widget server. I imagine this was probably a company that use to provide some service, but have gone out of business and their domain expired. All you would need to do to fix this is remove that HTML code box.
In regard to the site being secure, unfortunately since you are just using the .homestead.com site name, we are unable to give that HTTPS capability. You would either need to purchase a domain, which we can make secure through a company called Cloudflare, or rebuild your site in our newer builder, Website Builder, where we are able to secure the site name (.homesteadcloud.com)
In regard to the site being secure, unfortunately since you are just using the .homestead.com site name, we are unable to give that HTTPS capability. You would either need to purchase a domain, which we can make secure through a company called Cloudflare, or rebuild your site in our newer builder, Website Builder, where we are able to secure the site name (.homesteadcloud.com)
-
690 Points
I would agree with you if it was a graphic or txt image as I have seen that often but this is the main url landing page
Elyzabeth , Official Rep
-
48,072 Points
It is HTML that you have embeded on your site that is redirecting it. I have seen it before and you just need to find and remove that HTML element on your Home page.
-
690 Points
how do I know what code is embedded bc internet explorer and other browsers the page comes up as it should its just chrome where its an issue?
Elyzabeth , Official Rep
-
48,072 Points
You would need to go into your builder and look at any boxes that say HTML. Edit the code to see which one is pointing to widgetserver
-
690 Points
Although I am a charter member this incident is seriously causing me to consider another provider if I didn't have so much money on outside advertising linking back to my profitable domain. I have tried to deal with the Chrome not liking the SSL Cert issue by signing up and doing the "cloud" recommended by Homestead with NO SUCCESS Homestead is NOT returning my emails (I don't do phones) Oh I miss the chat feature. http://winthelottery.homestead.com is showing up in every browser but Google Chrome (which I use alot) I added nor changed nothing on the home page so I want homestead support to fix whatever the issues are on their end I should have to buy, sign up, or install anything just work it out on your end I am a tech and deal enough with others my own should be covered when I have been paying for years. I hope Homestead TECH SUPPORT IS READING THIS.
-
690 Points
I tried the above solution also that Elyzabeth recommended apparently the online site builder won't let me access anything so once again I say homestead do it from your end. - Thanks
-
690 Points
this is the response from Elyzabeth . . . In regard to the site being secure, unfortunately since you are just using the .homestead.com site name, we are unable to give that HTTPS capability. You would either need to purchase a domain, which we can make secure through a company called Cloudflare, or rebuild your site in our newer builder, Website Builder, where we are able to secure the site name (.homesteadcloud.com) now my question is can it be transferred if I rebuild can the data be transferred since its still homestead I have to much work invested to rebuild for only one browser.
Elyzabeth , Official Rep
-
48,072 Points
winthelottery.homestead.com is doing the same thing in Chrome, Firefox, Internet Explorer, and Edge. It is redirecting to another site because of HTML on your page. I cannot fix this for you, as we cannot touch 3rd party HTML. If it is not coming up in your version of Chrome, my best recommendation would be to check for an update, maybe your version of Chrome is not up to date. If it is working on every browser except one, then it would make sense to look for an issue with the browser it isn't working on, it is not an issue from Homestead. If it was a Homestead issue, it would not work on every browser. If you rebuild your site in the newer builder, nothing is able to be transferred because it is a completely different system. You would need to re-upload any files or images.
What happens when you try to open Sitebuilder Plus?
In regard to the emails you aren't receiving responses to, we don't provide email support. I am not sure what address you are sending these emails to, but no one is checking them.
What happens when you try to open Sitebuilder Plus?
In regard to the emails you aren't receiving responses to, we don't provide email support. I am not sure what address you are sending these emails to, but no one is checking them.
-
690 Points
To the staff @ Homestead as previously mentioned I am a charter member with Homestead as well as a computer tech I write this post only to say I made a crucial MISTAKE and that was to allow myself to go to "customer service" with this issue. With that I mean this since I have faithfully paid for my website for over a decade I thought Homestead would solve the problem. Instead every reader of this forum has received the same response their was "code" on your site that needs to be removed. OK the tech in me found it and removed it. But this is not the SERVICE that I came to Homestead and loved about HOmestead. Many readers are not techs and back in the day we didn't even enter the original "code" (some helpful back in the day they existed) customer service person from Homestead did it for us. So I say help the Non Techs who did like and want to continue using homestead with doing or supplying the steps to remove issues vs just telling us what the issues are bc many of us can read the issues when we get error messages.
BTW 3rd party companies recommended like the cloud etc only made me (and I'm sure others) out there more furious - end PSA
BTW 3rd party companies recommended like the cloud etc only made me (and I'm sure others) out there more furious - end PSA
-
322 Points
-
214 Points
-
1,142 Points
-
518 Points
-
182 Points
-
388 Points
I've been with you since 2002. You can't introduce features then take them away. That isn't good customer service. Live Chat was one of the only reasons I stayed with Homestead. So many other issues. I can't even find my website to edit right now. So frustrating!
-
690 Points
as a hearing impaired longtime customer (before intuit back when it was FREE) I utilized chat vs email since I don't do phones and stop telling patrons to have some call for them BRING BACK CHAT You accept my money talk to me live. IJS
-
128 Points
-
222 Points
-
220 Points
Hi; I have a parenting service and I tried to make my site interesting to parents. Please look at my site and see what changes I should make. My site is: www.4ourkids.org. Thanks! My email is fitzwiggins@aol.com
Drew N, Alum
-
262,826 Points
This post is not related to the posted topic
Please reference the new conversation here: Feedback please
Please reference the new conversation here: Feedback please
-
220 Points
-
220 Points
-
392 Points
ANYTHING that will allow for tech/account support would be nice! I've tried over and over to call, get on their unmanned hold forever and never get a human. Do they have an email so we can send questions now that there is no chat? I'm guessing they are trying to phase out Homestead all together - eliminating ways to contact them would not make sense otherwise :(
Elyzabeth , Official Rep
-
48,072 Points
I am not sure which number you called, but we typically do not have a long hold time. 10 minutes at most, but usually there is no wait. For future reference, use 800-710-1998
We are not phasing anything out, we removed the chat feature because it was not being used very much. You can call for support, or post any questions here and you will receive an answer.
Do you have something you need help with?
We are not phasing anything out, we removed the chat feature because it was not being used very much. You can call for support, or post any questions here and you will receive an answer.
Do you have something you need help with?
-
662 Points
In reply to the comments recently concerning chat. Yes, I liked chat. But I have found that when I ask a question, I get back an answer in a timely manner--usually by the next day. And it almost always answers my needs. So, I want to keep a positive outlook. I love the freedom I have with designing my pages on Homestead's sitebuilder. I trust that they will be around for a long time. Thanks to support for the help you provide!
This is absolutely ridiculous to not have any way to help someone. This site has gone way down hill and I will be suggesting to my clients to invest in moving their website to another hosting site that allows for answers without having to get frustrated over the sea of chat conversations to find a solution.
Elyzabeth , Official Rep
-
48,072 Points
You can create a new question, so you don't have to look through existing conversations, or you can call us and get help by speaking with someone 800-710-1998.
-
362 Points
I can ́t believe Homestead hasn ́t a Live Chat anymore, as any other website. Simple, it ́s a shame. Many customers (in my case, since 2003), feel that Homestead hasn ́t staff at all, and it ́s ruled automatically as a great Money Maker. Shame.
Elyzabeth , Official Rep
-
48,072 Points
We used to have a Live Chat option, and it was not utilized. Out of all of our customers, we do not have many people requesting this feature. If you would like support, you are welcome to call 800-710-1998 or post your question on the Community and you will receive a response there.
-
362 Points
Hi Elyzabeth. Indeed, you answered my open question in just 5 minutes. So, you ́re right. But I suggest Homestead to post clear that questions posted on this ̈Community ̈ will be answered anyway by Homestead ́s Staff. It ́s pretty confusing to feel that your customer ́s questions will be, maybe, answered (some day...) by... another customers when, reality is, you ́ll answer them.
Thanks a lot.
Thanks a lot.
Elyzabeth , Official Rep
-
48,072 Points
I understand, and I can certainly pass on that feedback.
-
690 Points
How I change my auto billing date to the date of my direct deposit? so tired of homestead sending request to pls update ever 30th then they get the direct deposit on the day the funds are there
(Edited)
Elyzabeth , Official Rep
-
48,072 Points
-
690 Points
i realize this and searched billing and got no help so anything to get homestead;s attn is what we longtime members have been reduced to since their is no chat button
Elyzabeth , Official Rep
-
48,072 Points
You just have to create a new post and ask your question. I already did this for you, feel free to respond to that.
Elyzabeth , Official Rep
-
48,072 Points
There may not be a live chat option, but it isn't as if there is no support. At any point, you are free to post your own questions which will be answered as soon as possible.
(Edited)
