Chat Petition

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  • Problem
  • Updated 3 months ago
Sign here for them to bring the live chat back full time so we can all get things done.
Photo of Stevenstrategy0330


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  • cheated

Posted 7 months ago

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Photo of Bill1356


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Yes most definitely - !!!!  We are based in Melbourne - Australia - it is very frustrating considering we have so much with them and cant have contact - and pls ENSURE WHOEVER MANS IT speaks/writes English - and comprehends your enquiry!!!!
Photo of Janet7469


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Yes, Homestead. Please bring back chat. One of the reasons I went back to Homestead was because of the very nice, helpful chat team. Questions through the community home don't do me a lot of good because I mostly see "questions" but few "answers". So it would be welcoming to return to the excellent personal contact that was a part of the Homestead service. Thanks!
Photo of susan2829

susan2829, Champion

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Personal contact is still available by calling Tech Support - hours are the same as the live chat was. I've posted the number and hours below.

As for answers here in the Forum, Drew, who is the Homestead Community Manager for this Forum does an outstanding job of replying to questions asked here. Plus, there are Community members who also help out.

Hours of Operation for Live Support
Sales:  1-800-986-0958 (Support can also be contacted via this number)
Support: 1-800-710-1998

Mon-Fri 6:00am - 5:00pm MST(No DST)
Sat-Sun Closed

Homestead Techs available Mon - Fri
Community Members - Available 24x7
Photo of Michael4330


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Michael Bense = Better yet, go back to Homestead
Photo of Lionel0249


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Great idea !    Bring back the live chat !    We are based in Sydney, Australia and it would be extremely helpful to have a live chat facility pop up on screen instead of phone calls.    As well, the community chat is helpful and people are great but it might take four days to resolve an issue when a live chat option could provide instant resolution.  Much better.
Photo of kathryn4603


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Yes, please bring back live chat. Drew is wonderful but can not keep awake 24/7 . We are in Sicily and phone has international connection charges. Hours are not convenient for overseas clients.
Photo of tamara


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This is definitely a deal breaker for me; as soon as I can I'm moving all sites to godaddy!
Photo of Kathy5171


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Yes please! Bring back chat!
Photo of Sharon4687


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I've been with you since 2002. You can't introduce features then take them away. That isn't good customer service. Live Chat was one of the only reasons I stayed with Homestead. So many other issues. I can't even find my website to edit right now. So frustrating!
Photo of Patrece4532


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Live chat would be great and it may be asking too much bu I would also like to see some Saturday hours as well. My business and website is 24/7 65 and sometimes I need help that are not during the 9-5 Mon-Fri hours. Especially when it is an issue that has to deal with a website going down or something not working correctly. I have been with the company since 2007 and I remember when they had later hours and weekend hours, It was great and customer service was always helpful and accommodating. I may have to look for another company with better support and extended hours because I cannot have my website down over a weekend.
Photo of Julie5275


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bring back the chat