Chat Petition

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  • Updated 1 month ago
Sign here for them to bring the live chat back full time so we can all get things done.
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Stevenstrategy0330

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  • cheated

Posted 9 months ago

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Bill1356

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Yes most definitely - !!!!  We are based in Melbourne - Australia - it is very frustrating considering we have so much with them and cant have contact - and pls ENSURE WHOEVER MANS IT speaks/writes English - and comprehends your enquiry!!!!
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Janet7469

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Yes, Homestead. Please bring back chat. One of the reasons I went back to Homestead was because of the very nice, helpful chat team. Questions through the community home don't do me a lot of good because I mostly see "questions" but few "answers". So it would be welcoming to return to the excellent personal contact that was a part of the Homestead service. Thanks!
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susan2829, Champion

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Personal contact is still available by calling Tech Support - hours are the same as the live chat was. I've posted the number and hours below.

As for answers here in the Forum, Drew, who is the Homestead Community Manager for this Forum does an outstanding job of replying to questions asked here. Plus, there are Community members who also help out.

Hours of Operation for Live Support
Sales:  1-800-986-0958 (Support can also be contacted via this number)
Support: 1-800-710-1998

Phone:
Mon-Fri 6:00am - 5:00pm MST(No DST)
Sat-Sun Closed

Community:
Homestead Techs available Mon - Fri
Community Members - Available 24x7
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Michael4330

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Michael Bense = Better yet, go back to Homestead
(Edited)
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Lionel0249

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Great idea !    Bring back the live chat !    We are based in Sydney, Australia and it would be extremely helpful to have a live chat facility pop up on screen instead of phone calls.    As well, the community chat is helpful and people are great but it might take four days to resolve an issue when a live chat option could provide instant resolution.  Much better.
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kathryn4603

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Yes, please bring back live chat. Drew is wonderful but can not keep awake 24/7 . We are in Sicily and phone has international connection charges. Hours are not convenient for overseas clients.
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tamara

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This is definitely a deal breaker for me; as soon as I can I'm moving all sites to godaddy!
(Edited)
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Kathy5171

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Yes please! Bring back chat!
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Sharon4687

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I've been with you since 2002. You can't introduce features then take them away. That isn't good customer service. Live Chat was one of the only reasons I stayed with Homestead. So many other issues. I can't even find my website to edit right now. So frustrating!
 
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Patrece4532

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Live chat would be great and it may be asking too much bu I would also like to see some Saturday hours as well. My business and website is 24/7 65 and sometimes I need help that are not during the 9-5 Mon-Fri hours. Especially when it is an issue that has to deal with a website going down or something not working correctly. I have been with the company since 2007 and I remember when they had later hours and weekend hours, It was great and customer service was always helpful and accommodating. I may have to look for another company with better support and extended hours because I cannot have my website down over a weekend.
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Julie5275

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bring back the chat
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LindaW

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Hi; I have a parenting service and I tried to make my site interesting to parents. Please look at my  site and see what changes I should make. My site is: www.4ourkids.org.  Thanks! My email is fitzwiggins@aol.com
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Drew N, Community Manager

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This post is not related to the posted topic

Please reference the new conversation here: Feedback please
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LindaW

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I hope I can get feedback on my site. www.4ourkids.org...Thanks!
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LindaW

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I tried to make it colorful to relate it too children