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I was given a one month free trial to Enterprise a few days ago and was assured that no charge would occur, yet today I find that my credit card was charged for the full amount. Yet another example of corporate incompetence, which unfortunately seems to be the norm these days. Companies so large that one hand doesn't know what the other is doing.
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100 Points
- frustrated
Posted 7 years ago
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15,316 Points
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100 Points
THE SAME THING HAPPENED TO ME....I HATE TO BE MISLEAD!!!!!!!!!!!
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15,316 Points
Hi showpits -
I am SO sorry about what happened with your account! I just pulled it up and see that you've already had it closed and the money that was charged was refunded back to your account. I apologize for any confusion -- it looks as though the package was upgraded during the trial, and once you upgrade, it turns into a paid subscription. I'm glad we were able to sort it out, but I apologize that you had to go through all the trouble.
I am SO sorry about what happened with your account! I just pulled it up and see that you've already had it closed and the money that was charged was refunded back to your account. I apologize for any confusion -- it looks as though the package was upgraded during the trial, and once you upgrade, it turns into a paid subscription. I'm glad we were able to sort it out, but I apologize that you had to go through all the trouble.
Audrey please look into my account as well...re:800-914-2800-558-9558
My site doesn't show up for anyone anywhere. Why in the world would anyone pay for this service? It's bogus. I took several web design classes and we never had to pay for any webpages we built. How do I kill my acct?
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39,954 Points
Hi amy3853,
You're not paying for anything right now, your account is a free year subscription that will automatically convert to a paid account after the year trial is up.
If you no longer want the service, you can cancel by logging into your account online:
Click Account > Account Summary > Cancel all services
(blue link toward the bottom)
Thanks,
Ehsan
You're not paying for anything right now, your account is a free year subscription that will automatically convert to a paid account after the year trial is up.
If you no longer want the service, you can cancel by logging into your account online:
Click Account > Account Summary > Cancel all services
(blue link toward the bottom)
Thanks,
Ehsan
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80 Points
