Characters and Symbols All Over Our Pages Suddenly

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  • Updated 6 years ago
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Good Morning,

We received comments today from many users that our website was loaded with all types of symbols/characters mixed in with the text on our various pages. We have no idea why this happened but it wasn't from us. I am the only one who has access to the site for editing. In addition to the inconvenience, I am extremely disappointed that this happened with no warning. We host all these events and people tend to visit the site afterwards. How unprofessional that people had to see this today after our event last night.

I went in to some of the pages to clean this up. However, it is all over (including "our coauthors" page which is extensive). I respectively ask, why did this happen? And I also request that someone from your team clean the rest of this up. I have spent over two hours and cannot do anymore.

Please feel free to email me at mezz01@yahoo.com or call 561-371-2171.

Thank you, David
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David4076

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Posted 7 years ago

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Mike F., Alum

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Hello David,

We apologize for this inconvenience and we'll work on getting this fixed. This is a known bug which we are not sure what triggers this. It seems to happen when either copying/pasting from MS Word, or editing from a certain browser.  Can you tell me what date you noticed that the text became corrupted?
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Ben1129

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Please help me!
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Wendy9564

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please tell me this will be fixed TODAY!!!
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Jill5097

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What a pain this has been to edit our website. We have recently had a lot of traffic on it due to a big event....and I just noticed the problem....glad to know it was not my fault...but still made me look like I had lost it rather than you. A notice out to everyone would have been appreciated since it seems you do not have enough staff to talk to your customers rather than leave them on hold for over 15 minutes and never pick up. You have left me frustrated!
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Josh1607

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Please help, my site also has funky letters, question marks all over the page. Most on where I edit the page but on the actual published page also. I just noticed it today 8/14/13. I have more to do today than go through every line on the website and delete unneeded letters and symbols. This needs to be fixed ASAP.
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Kim6179

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This is happening to my website also. Just started today and I haven't made any changes to my site in the past couple of days.
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Drew N, Alum

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Good morning, I am sorry for this, unfortunately, the only thing that I can do on the weekend is to restore the site to a previous version. We have backups of each of the last 7 days, and the past 3 Sundays. If I have to go back prior to your most recent changes, then you would have to redo those changes.

If you would like me to do this, let me know.

Thanks

Drew
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David4076

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Hi Mike,

I noticed it this morning when we started getting messages from our fans that the text was all funky.

FYI, I only edit from Firefox. If i copy/paste, i do it from textedit on the mac or notepad on the PC. However, it has been a while since i copy/pasted anything.

Thanks again for your help.

David
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Drew N, Alum

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Good morning, I am sorry for this, unfortunately, the only thing that I can do on the weekend is to restore the site to a previous version. We have backups of each of the last 7 days, and the past 3 Sundays. If I have to go back prior to your most recent changes, then you would have to redo those changes.

If you would like me to do this, let me know.

Thanks

Drew
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David4076

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Drew,

I strongly request that someone from your team log into my account, go to the pages that still have these characters and remove them manually. I did this yesterday morning for over two hours. There is only a few pages left. I am at a conference this weekend and can't get to it. However, because i am speaking, people are checking out our site and I prefer this be addressed ASAP.

At some point I would like to know if we can be proactively alerted in case this happens again. It was a disappointment to hear this from visitors.

I do love this service and understand that things happen. However, the professional thing is for you guys to clean it up since i don't have the time and i don't want our interns in sitebuilder. A restore as you suggested is not an option.

Thank you,
David
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Drew N, Alum

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I am truly sorry for this. It is difficult to alert you to this issue proactively as we do not yet know the cause, and it is not widespread. The developers are working on resolving the issue as quickly as possible,

Drew
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Mem7738

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This reply was created from a merged topic originally titled
Strange Characters and Symbols!!.


I had just look at my site today and see a lot of strange characters and symbols on my pages. Mainly A with a symbol on top of them and a diamond shape with a ? in them. How is this happen??? I haven't done anything to the website for a while and certainly didn't added those symbols!

I tried to log in and started to deleting them, but then I just know it will take forever and they can come back. Can one of your programer take a look and FIXED this problem!!! This is not a personal website. I really very much prefer my clients to not see my site as unprofessional site.

The website is www.memdesignshop.com.
My email is info@memdesignshop.com.

Thank you,
Mem
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Sally7917

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Me too! I have a new customer today and now I know why she looked at me so weird when she said she checked out our website. I am so embarrassed!
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Josh1607

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Yes very embarrassing to my board of directors and executive as they looked right at me for the answer. I am hesitant to just go into the site builder and remove manually as I am afraid the symbols and extra letters will still be there or show up later if the situation is not resolved or the source is not found. On the site builder the text is VERY messed up, with what looks like Gaelic, Russian whatever types of letters/symbols they are. On the actual page they less severe with only strange question mark symbols and an "A>" that likes to show up. There could be more but I have not check every line of text on my site. Please fix and contact me via email.
website: www.artwithaheart.info
email: joshbartwithaheart@att.net
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Pat4868

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This reply was created from a merged topic originally titled
Site appearance messed up on work home page.


When I click on HELP - 'CHAT' is not one of my options! Is there any other way to contact anyone for actual help? Online my site looks great but not when I go to make changes - there insertions of  all throughout. Really need help. Site is SAWCR.com Pat Farrell
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Pat4868

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Mine started on Friday. I had made a change in the morning and it was fine then but by afternoon the edit site was a mess. The regular site online is OK-I just don't want top make any further changes until it is fixed!
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Drew N, Alum

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I am sorry for this, unfortunately, the only thing that I can do on the weekend is to restore the site to a previous version. We have backups of each of the last 7 days, and the past 3 Sundays. If I have to go back prior to your most recent changes, then you would have to redo those changes.

If you would like me to do this, let me know.

Thanks

Drew
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Pat4868

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Since it is no longer the weekend when can I expect this problem to be resolved on my site?
Thanks
Pat
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Mala2052

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I "e-chatted" with somebody at Homestead/Intuit this morning and they said they would announce on this thread when the problem is resolved. I sure hope we all don't have to go in and manually remove all the special characters.
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Tony4100

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This reply was created from a merged topic originally titled
Why are special characters suddenly appearing in between text on my pages?.


I haven't updated my site in a couple of weeks and today I noticed that special charaters such examples below are in my text.
“The Monitors�?
6/18/13: Updated soldier information for Myron T. Bennett, Co. B.  Â
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Tony4100

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Drew yes please restore to the most recent back however, what guarantee do we have that this won't happen again? Are you doing any testing or QC?
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Drew N, Alum

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Tony, they are trying to isolate the issue, so at this point, I can't guarantee it won't happen. We need to identify the problem. Which site is it that you need restored?

Drew
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Tony4100

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The issue is appearing on my 127thnewyork.com website. I tried to go in and edit it but it keeps asking me to synch each and every page local v. what is published. Please keep me updated sounds like it is a global issue.
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Tony4100

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What should I do????????? Did you restore the website? I have new content to add and cannot even go into edit it?
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Mike F., Alum

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HI Tony, unless you have worked with another agent (telephone or live chat), we have not restored your site. The message that you are getting "local vs. published" is nothing new. The local copy is the working version (unpublished) on your computer. The published copy is what you have actually saved and published and is live.
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Diane0725

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This reply was created from a merged topic originally titled
i am wanting to take all the question marks off of the article page on my site?.
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Drew N, Alum

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Good morning, I am sorry for this, unfortunately, the only thing that I can do on the weekend is to restore the site to a previous version. We have backups of each of the last 7 days, and the past 3 Sundays. If I have to go back prior to your most recent changes, then you would have to redo those changes.

If you would like me to do this, let me know.

Thanks

Drew
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Bruce1160

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This reply was created from a merged topic originally titled
Why do I have random symbols showing up on my site where proper puncuation once existed?.


I have to make corrections on almost every page of my website. In the text portions, when the word is a contraction, instead of the apostrophe, there is a group of symbols. There is also random capitol A's at the beginning or end of some sentences. With no particular pattern, there are random symbols where quotation marks once were.
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Drew N, Alum

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Drew N (Tier 2 Support Specialist) 3 minutes ago
I am sorry for this, unfortunately, the only thing that I can do on the weekend is to restore the site to a previous version. We have backups of each of the last 7 days, and the past 3 Sundays. If I have to go back prior to your most recent changes, then you would have to redo those changes.

If you would like me to do this, let me know.

Thanks

Drew
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Bruce1160

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Please restore it
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Drew N, Alum

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I believe your is ok now Bruce. Let me know.

Drew
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Mem7738

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Drew,

Please try to restore my site (memdesignshop.com). I do not know when it start because I didn't check everyday. I'm hoping that restoring it to one of those days you have it back up will fix the issue!

I understand that things happen. However if restoring will not work, I need someone from your team to fix this problem! I had chosen to pay monthly having a website with intuit. I should not have to go page by page an edited them my self. Our time is money and I felt like we pay every months for you to take care our websites.

Thank you,
Mem
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Mala2052

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I noticed this also this morning. Yesterday those symbols were not there. What will Intuit do to fix this problem? And how soon? It is on every page.
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John3384

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The characters poping up in my site are just the quotation marks that turned into black diamonds with question marks in them. And it only occurred to the closing quotation mark, not the leading one before the quote.
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Jillian8462

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I am experiencing the same thing, but when I go into edit, there is a bunch more stuff––weird Latin characters in the indent space and other places.
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Preston9497

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Preston,

I noticed this same issue Friday Morning as well? It occurred on two of our pages only so far. Please let us know as well as how soon this will be corrected. citc.pjstephens@yahoo.com

Thank you
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Mem7738

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Drew,

I had just checked my website (memdesignshop.com) and noticed that the strange characters are gone. Thank you for restored my website!

However, now all of my thumbnails of pictures on multiple pages are not showing up properly. I don't know why, but I'm sure it happen when you restore the website. Please check and correct this thumbnails problem.

Thank you,
Mem
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Drew N, Alum

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I am sorry. I am working on it. There seems to have been a problem with the restore.

Drew
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Drew N, Alum

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I am still working, but for some reason your site is giving me problems in restoring. I will continue to try, but I may need to get a developer to help me with yours tomorrow.

Drew
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Drew N, Alum

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I am sorry, I need to get a developer to work on this tomorrow. I tried everything I can.

Drew
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Drew N, Alum

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Your site is restored. Sorry for the delay.

Drew
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Julie1608

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This reply was created from a merged topic originally titled
Odd symbols throughout website!.


My website pages have all kinds of symbols and letters and questions marks added throughout it. these are pages that were added to just days or months ago. It's all very strange and took place while I was off-line. Last time I added something, everything was looking good. There is no way with the mulitple pages that I can redo all of this. It has obviously happened from the provider. Not sure what to do as it's for a non-profit business and I sent out several letters promoting the website and now it looks terrible. Bad timing..
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Jim4389

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Please help us all out as soon as possible. www.thirdrowcentersingers.net, Thanks - Jim
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Drew N, Alum

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I believe I have you fixed Jim.

Thanks for being patient.

Drew
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Dick3360

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This started on my law firm's website hellesmeer.org on the morning of Saturday, Aug. 10th, 2013. The weird characters are diamond shapes with question marks inside the diamonds. I started another thread with exactly the same topic name as that above but with the addition of (since 8.10.13). Godaddy told me that Intuit changed their servers and did not tell any of the customers, and that is why this is happening. They need to fix this ASAP or I am filing a consumer fraud complaint with the office of the CA Attorney General.
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Mala2052

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This reply was created from a merged topic originally titled
Weird Symbols Have Invaded My Edit Pages.


The back end pages where I edit are full of weird symbols. A few have showed up on the pages that come up in the browser. I see other people in the chat room are experiencing the same thing. What's up and when can I expect the problem to be resolved?
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Dick3360

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This reply was created from a merged topic originally titled
Characters and Symbols appearing all over our pages Suddenly (since 8.10.13).


I received an emergency phone call from my paralegal for my law firm's website hosted by Intuit. I am very disappointed that as of Aug. 10th, 2013, Saturday morning, a variety of strange symbols have been appearing in the text of our website. These symbols are described as a bunch of DIAMOND SHAPES WITH QUESTION MARKS INSIDE THE DIAMONDS.

Since there is ABSOLUTELY NO HELP OR SUPPORT available from you during the weekend, I called godaddy's customer service which informed me that this may because of a server change at Intuit websites. The character encoding of what may be the new server at Intuit is not reading the character encoding in which the website was originally coded. This is what I was told.

There is another thread here posted with exactly the same TOPIC I have entered except the parantheses with the date in my topic above. The User is named David and he says that he is at a conference, I am also away for the weekend and I need this problem fixed ASAP. I have numerous clients who go to my website daily and it is now all jacked up with A BUNCH OF DIAMOND SHAPES ON IT WITH QUESTION MARKS INSIDE THE DIAMONDS.

The site went live on May 5th, 2012, that means the site has been fully operational without errors for ONE YEAR AND THREE MONTHS, during which time you have been billing my firm on a monthly basis. This means the problem is VERY RECENT and has occured over the weekend of 8/10/13, and occured entirely on your end, possibly, according to godaddy, due to a recent server migration, i.e., Intuit changed their servers and did NOT tell us the customers. This is what David on the other thread said, i.e, that you needed to warn us that this was happening. Why didn't you? This is extremely disappointing.

Godaddy.com has offered to move my site to their hosting and rebuild the site without these jacked up characters which you caused. If I have to do this, I am initiating a lawsuit against for my inconveniences and costs, further, I will post a thread offering others who have experienced this problem to certify as a class in the Philadelphia Court of Common Pleas.

I want this fixed NOW.
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Drew N, Alum

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Sorry, I only looked at the index. Please exit Sitebuilder.

Drew
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Pat4868

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I'm out!
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Drew N, Alum

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Pat, I am sorry, I need to get a developer to work on this tomorrow. I tried everything I can. I got a couple pages, but I can't get them all.

Drew
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Pat4868

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Yes, I can see it has not gotten better - but tomorrow's another day! Thanks for the attempt.
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Tony4100

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THis is terrible tech support. honestly
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Julie1608

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I am having the same problem and as the weekend progresses I see more and more odd symbols throughout the website. There is so much information loaded and tons of articles that there is no way it could be manually removed without taking hours and hours. Is there a solution yet?
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Drew N, Alum

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We have not isolated the cause at, and no, it isn't the copy/paste in this instance. It is affecting users that haven't published recently. Do you know when you last saw it working correctly? I can try to restore it for you to the last good copy. I have had some difficulties, but mostly I have been able to get it done.

Drew
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Mem7738

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Drew,

I had just checked my website (memdesignshop.com) again and see that the thumbnails of pictures are still not showing up properly after you had restored the site.

I understand that you have been working very hard this weekend fixing the original issue. However, please don't forget fixing them for me or hand off this issue to another person in your team tomorrow.

I'm hoping that you will have a lot of help tomorrow (Monday) to get all these websites done.

Thank you!
Mem
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Drew N, Alum

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I am sorry, I posted further up about an hour ago, that I have done everything I can, but your site is posing more difficulties than I can overcome without the help of a developer. Your need was already relayed to them and will be looked at as soon as possible.

Drew
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Peter1920

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This reply was created from a merged topic originally titled
Weird symbols all over my pages.


My entire site has been changed, it keeps saying it wants me to sync files b/c the the local and published are diffferent but it dint change them, the local copies have strange symbols all everywhere there should be a space it looks like a A with a ____ on top of it, i didnt do this so how can you fix this problem
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Drew N, Alum

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Can you tell me which site. I can take a look to see if I can fix it. Also, when was the last time it looked right?

Thanks

Drew
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David4076

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Drew,

Per my original request at the top of this thread, I was able to clean up all the pages except for the three listed below. Please go in and clean these up at your earliest convenience. However, please note that I made some color, font, and content changes to the other pages and do not want the site restored from backup.

about-our-co-authors
archivenews
past-featured-co-authors

Thank you again,
David
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Peter1920

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Somebody better f'ing fix this, im beyond pissed!!!! Where's the uber pissed face on the bottom, the one with jagged teeth, ready to bite someones head off
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Mora1466

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I am also having these issues. They are not showing up on my site yet but when I go into it to edit, "A's" and other symbols are all over the pages. I have not saved any updates because I think that the symbols will then be visible online. I haven't made changes in a couple of weeks so if you can back up my site from two weeks ago, that would be fine with me.
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Anthony1390

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Could you please restore my website the most recent-available time before yesterday? I am having the same problem with the text. The website is a mess and is useless as it is.

My website is www.akenglish.net

(The original text is all in Korean)

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