Archived and Closed
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If you have a specific date that you need your credit card to be billed - we can change your renewal date so that your billing date aligns with your needs. To do so, you may call support, open a chat, or post a private question here in the community. For privacy reasons, we do not discuss billing issues publicly.
If your PreBill collection fails, we still attempt to bill your account on the Renewal Date and if that fails, the account becomes Past Due and your account is suspended. You can still use existing services, you just can't add new services. After that we retry at 7 days, 14 days, 21 days, and 30 days. If billing still fails at 30 days that is when your account will enter Closure with Outstanding Balance.
To check your bill date and renewal date - you can go to the Account Summary page when you are logged in to your account.