change plans

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  • Updated 2 weeks ago
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I want to change my plan!!!  Why can't I find that online on your site.  It should be easy to change.  I can ADD , but why not change my plan completely?
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J0567

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  • very disappointed and MAD

Posted 3 weeks ago

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Michelle C, Employee

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Hello,

I apologize, to change your base package you would need to call into support to get assistance. If you are not able to call in, I can assist you from here. Do you know what package you want to change to? 
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Doris5775

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I have tried to call in but no one answers the phone - just interminable elevator music on hold!
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Michelle C, Employee

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Hello Doris, 

I apologize, there may have been a queue from other customers calling in also. I can assist from here, how can I help? 
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Doris5775

  • 70 Points
I want to drop the store from my site.
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Michelle C, Employee

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I can help remove the store add on from your account. This will remove all products and information you used to set up the store is this okay? 
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Kathleen3815

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I also want to remove the simple store from my plan.  Do I need to call in or call you help me here?
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Michelle C, Employee

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Hello Kathleen, 

I do not see a simple store add on on your account currently, it looks like it already has been removed. 

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