Change Password for Account Access Not Possible

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  • Updated 3 months ago
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Trying to change account password. Input the current password and the new one. Keep in mind in the "current password" block I'm inputting the same password I just used to login with. However, when I click "Update Password" it fails!!!! Why!!!!
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cheryl9322

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Posted 3 months ago

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themieleman, Champion

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You may solve this problem by refreshing your browser: F5
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cheryl9322

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Did that, but still didn't work.
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cheryl9322

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That's what I'm trying to do is change the password. And every time I enter the "Current Password", the password I just used to login, it says that it is incorrect.
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themieleman, Champion

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Case sensitive?
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themieleman, Champion

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You're here:
New passwords are case sensitive, must be between 6-32 characters, and can't contain spaces. Passwords should be changed every 90 days and shouldn't be re-used. We recommend a password that is at least 8 characters and includes a mix of numbers and letters.
Old Password:
New Password:
Re-Type New Password:


Cancel Update Password
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Drew N, Community Manager

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I have sent you a password reset that does not require entering the new one. This should update your account password.

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