Certain email addresses are blocked. How to unblock them on your server?

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We can't receive emails from some email addresses and we cant send email to some email addresses.

Our email works on the whole, but we cant recieve emails from FaxFX and I can't send emails to my Medical insurance company . Both companies say that you have blocked their addresses somehow.
The one company is FaxFX- we cant recieve emails from them .
The other company is Fedhealth and they dont recieve my emails no matter which address I use. Addresses are claims@fedhealth.co.za ; 'member@fedhealth.co.za'; 'fedhealth@medscheme.co.za' .
can you please see if they are somehow blocked on your server or if they are just playing ignorant.

Regards
Lily
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Office

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Posted 8 months ago

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Drew N, Community Manager

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Good morning. Nothing from that domain seems to have reached our servers recently, but there is no indication that we have blocked anything from them either. It is possible that there messages are being blocked before they reach our servers, but I am only able to investigate once it has reached our server.

Currently, there is an issue with our DNS provider which will be intermittently causing disruption in both Websites and Email service. This issue has been going on for a few hours now, so that also may be contributing to the problem.

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