cart does not empty

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I've had this problem many times in the past, you have worked on this and thought it was corrected, but it is still happening.  The issue is that often (I don't know if it's every time) after a customer completes their order (it goes through PayPal), they are redirected back to their cart and it still has all of the items in it.  So then they think the order did not go through and place that order again - causing frustration for them and for me because now I have to spend the time to refund their money and contact them with apologies.
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Julie5154

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Posted 3 months ago

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Elyzabeth , Official Rep

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Hello Julie.

I'm so sorry you are still dealing with this. It is a very difficult issue to troubleshoot.

This happens only on Paypal payments, correct? Can you check what URL the account is set to redirect to after payments in your Paypal account?
(Edited)
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Julie5154

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It's really frustrating for my customers and for me.  Does not look good for my business. 
Today's transaction id:  original 40755922KU953789, duplicate is 9RU66178G1652853F.
Another one...original 85180929T0138312V,    duplicate 16E644808V927092X
another... original  34H975103H7301214      duplicate 35X42764LD2357243
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Elyzabeth , Official Rep

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This happens only on Paypal payments, correct? Can you check what URL the account is set to redirect to after payments in your Paypal account?
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Julie5154

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All payments go through PayPal.  I don't know where to find the URL information. Will keep looking.

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