can't delete folders - insufficient permission

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As of this evening, I am no longer able to delete folders/subfolders in my inbox.  I get the message :

"Warning: Mail folder "INBOX.Trash.Cast" could not be created (maybe due to insufficient permission on parent folder INBOX.Trash or due to an invalid folder name)"

I have tried this with several folders, but not all, and receive the same response.

I'm using Outlook 2010, which delivers a similar message if I try to delete from there.

Thanks in advance.

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Rob2710

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Posted 5 years ago

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Mike F., Alum

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Hi Rob2710,  Can you tell us if your Outlook is configures with POP, or IMAP settings?

Also, if you log directly into the webmail using the link at the top of www.homestead.com does the web client allow you to delete folders?  If so then it's most likely an outlook configuration setting causing the problem.

Mike
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Rob2710

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Hi Mike -

Thanks for your response.  No, I can't delete folders either from Outlook or the web version of the mailbox.  My outlook is configured with IMAP settings.

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Mike F., Alum

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We may have to log in from this end and do some troubleshooting. Is there a particular folder that you know is ok to be deleted?  We may have to try and delete one from our end but don't want you to lose anything important.

Mike
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Rob2710

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If there's a way we can do it without you logging in that would be my preference.
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Mike F., Alum

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Rob2710,  Can you confirm? Is this the same error you are getting on your end?



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Mike F., Alum

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I don't think this error is account specific, so we should not need to log in, at this time.

Mike
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Rob2710

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that's the one
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Bill5099

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i assume u r talking to Rob, but on my end emptying is exactly what i'm doing. in fact, i name the folders empty1, 2, 3 and so on. emptying them makes no difference. the issue is we do not have "permission" to delete them. whatever that means. 
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Rob2710

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Hi Drew -

I don't have the issue with every folder.  I'm able to delete some folders, regardless of whether they're one year or one week old.  It's just some that return that error message.


It seems I'm actually doing exactly what Bill's doing - emptying the emails from the unneeded folders, then renaming them to keep them distinct; and, yes, even when empty, the permissions error is returned.


In answer to your question, the KD folder was pre-migration.


Thanks for your efforts,

Rob

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Rob2710

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I should add that I just created a new folder, "KD", moved the emails from "KD Old" over to it, and then tried to delete "KD Old".  I get the same error message.

You can now add "KD Old" to your list of folders I need deleting :)

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Drew N, Alum

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Ok, I will need to log into your email for a few minutes.  This will prevent you from accessing the box, but I won't be long.

Thanks

Drew
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Drew N, Alum

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Ok, I am out now.  I have what I needed to pass on to the mail admins.

Thanks

Drew
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Drew N, Alum

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Good morning Bill5099,

I am going to take a look at yours now.  This will make your mail box inaccessible for a short time.

Thanks

Drew
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Drew N, Alum

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Ok, Bill,

I have what I need from your account as well.  I'll let you both know what I find out.

Thanks
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Drew N, Alum

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Ok Rob,

They are telling me that they have created and deleted several folders on the mailbox.  Can you see if it seems to be working now?

Thanks

Drew
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Bill5099

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they sent me an email yesterday and created 3 folders. i did not want to touch them so i left them. i just created a new folder called "mydeletetest". it can not be deleted so no such luck unless they are talking about Rob? 

one of their emails says "Please do not reply to this email. If you have any questions, please
update your Support Console.

Technical Support
Your Web Hosting Provider"

i have no idea what that means. 
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Mike F., Alum

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Bill5099,  Are there any folders you need us to delete at this time?
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Bill5099

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thank you but no. like i said way back i simply rename the folders and reuse at a later date. was just curious how it was coming along if ever.
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Mike F., Alum

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I've been told that the folder issue requires a programming change/fix which needs to come from OpenXhange directly. Unfortunately it's not something we can implement, from our end.  So unfortunately I don't have any ETA on this. 
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Bill5099

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perhaps it might help if you got a hold of the group that handles these issues with them? i believe the person's name is "Van To". he/she was who i communicated with when i had migration issues. we did so via email and it took minutes to resolve.
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Mike F., Alum

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The appropriate people are already aware and have been involved with this for weeks. 
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Rebecca4952

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This is still an ongoing issue, I assume? It's very annoying.
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Drew N, Alum

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Hi Rebecca4952,

There are a few people that seem to experience this issue. If it is happening to you, please provide us the folders you are unable to delete and we will take a look,

Thanks

Drew
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Emily9975

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I am also having this issue. I now have a ton of folders that need to be deleted and it is not syncing correctly with Outlook. I'm not sure if that's related to the problem or not....any idea when we will be able to delete folders again? I've moved all of my emails to my inbox and want to delete the folders and just start over.

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