Can't update Credit card

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I am trying to enter my new credit card number but keep getting an error message.

mestein

Note: This conversation was created from a reply on: Had an old credit card on account, updated with new one and it still says I have ....
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Maria2879

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Posted 4 months ago

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Maria2879

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I got a new card yesterday because I discovered a fraudulent charge on my Visa bill last week on Thursday, July 19.  Chase cancelled the card and gave me a new account #.
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Elyzabeth , Official Rep

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Maria2879
I moved this to it's own question to prevent confusion. I didn't realize you were different than the person who originally posted the question you commented under.

The card has not been updated on your account. Please make sure you are using a card number, not bank account number. Also update the expiration date and check the billing address.

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