Archived and Closed
This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Archived
For the past 2 days, I can log in to one of my email addresses with no problem, but the other address gives a "login failed" message whether I try to log in from Homestead, or from Roundcube or from the shortcut I have been using for a long time (at least 2 years). The email that is working is studio@jorebeka.com. The one that isn't working is sales@jorebeka.com. Because it's only happening on one email, I can't imagine it is something that has changed on my side. Is there any other workaround for getting into that email? What can I do to resolve this? Thanks!
-
172 Points
- frustrated
Posted 2 years ago
Drew N, Alum
-
262,816 Points
-
172 Points
How can I change my password when I can't get into the email system? Please advise!
I never send bulk emails. The computer has actually been offline for about a day and a half due to modem issues. It was doing the login fail before the modem went offline, and was still doing it when I got back online yesterday. Help!
I never send bulk emails. The computer has actually been offline for about a day and a half due to modem issues. It was doing the login fail before the modem went offline, and was still doing it when I got back online yesterday. Help!
Drew N, Alum
-
262,816 Points
https://community.homestead.com/homestead/topics/how_to_i_reset_my_email_password
Someone may have gotten your credentials and used them to send then. Make sure to do a full system scan as well.
Someone may have gotten your credentials and used them to send then. Make sure to do a full system scan as well.
-
172 Points
Thanks, yes I am running a system scan right now. Thanks!
Drew N, Alum
-
262,816 Points
You're welcome
-
172 Points
Okay, I got in, but I don't see any evidence of mass emails going out. Is there a way for me to know who got spammed from my account? Would they harvest everybody I ever emailed and spam them? Is there a safe way for me to set up an email to everyone who may have been affected? Thanks!
Drew N, Alum
-
262,816 Points
This would indicate to me that they did not send from your account, but simply used your credentials to send using our server. Our server requires that you send the email address and password to send a message. This does not show in your account as they did not log in to your account and send from there. Make sure you use a brand new password, or they will do it again.
-
172 Points
Okay, so should I reset my Homestead password as well? Does this mean they got into my Homestead account as well, or just copied my email credentials? So, no way to know who they messaged, correct?
Drew N, Alum
-
262,816 Points
No there is no way to know who they messaged, but it seems unlikely they mailed any contacts from your account. They probably work off a list they have already, so I wouldn't be overly concerned now that you have a new password.
It probably isn't necessary to change the Homestead password, but it is always a good idea to switch them once in a while. I have some things that I change 3-4 times per year just to be safe.
It probably isn't necessary to change the Homestead password, but it is always a good idea to switch them once in a while. I have some things that I change 3-4 times per year just to be safe.
-
172 Points
Thank you! So, how would they have gotten my credentials? Do they have a sort of random generator that tries different passwords ( seems unlikely) or did they somehow hack into Homestead and harvest some email addresses, or what? The two accounts both had the same password, but the one that was hacked is displayed on my website ( which only gets minimal traffic)?
Drew N, Alum
-
262,816 Points
There is no way for us to know. Could be a virus or spyware, which is why we advise you run a scan. Could be a guess(if your password was not strong).
I would not be too concerned. It happens to many people. If it happens again, then we should get more concerned and see if we can delve deeper into the cause.
I would not be too concerned. It happens to many people. If it happens again, then we should get more concerned and see if we can delve deeper into the cause.
-
172 Points
Thanks ~ ran a system scan and came up completely clean. If there is a recurrence I'll let you know. Thanks for your help!
Drew N, Alum
-
262,816 Points
You're welcome
