can't get rid of old video! new one is sort of on top of old one but off to the side. where is tech support???

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  • Updated 3 months ago
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i am paying $22/month and am strarting to think i made a mistake being on this site.  on my "Reel" page i have my acting reel. i tried to replace it with updated reel and its just sitting on top of the original reel but off to the left side. i cant get rid of the old video, which doesn't play (which is good), but makes me look like i have a stupid, malfunctioning site. 
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charles4705

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  • frustrated as hell

Posted 3 months ago

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Drew N, Community Manager

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You have the video element grouped. Click on the old video and on the right side, uncheck the box that says group elements. Then click on the old video again and you can then delete it.
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Danny

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There are "Image Scroller and video player" When I put a "NEW image" in the mix simply click the blue arrow, pointing to the right. select your new image and this will replace the old image.

Video player I ust click the placeholder for the video player, Over on the right side, your old file is shown. Click on the Blue arrow and the new replaces the old one.
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charles4705

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thank you guys!!!!
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charles4705

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ok so another problem: now ive lost 2 other videos i had on there when i got rid of the "ghost" video. how do i put them back? looks like when i got rid of the old "ghost" video it got rid of all videos. thx in advance
(Edited)
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Drew N, Community Manager

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They may have still be grouped when deleted, but it just deletes them from the page, so if you add a new video element, you can browse your files for the correct video and it will place it back on the page.

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